Mark Pierson Email and Phone Number

-Manage Elevator New Construction and Modernization including sales, project management, and consulting-Over $23 million in Sales and Management of Projects.-Work closely with General Contractors, Architects, Property Management Firms, and Building Owners-35% Closing rate versus the large 4 market competitors-Manage and approve estimates and bidding activity for Michigan, Wisconsin, and Ohio Territory-Manage process from consulting to execution, maximizing efficiency and profit while working safely

-Manage Service and Repair Operations throughout Michigan-Manage Thyssenkrupp Elevator Safety Program-Maximize profitability of Accounts-OSHA 30 Certification-Work with Sales and Field to prioritize and promote the growth of repair upgrades and Modernization pipeline-Responsible for working closely with Local IUEC -Responsible for hiring, training, and managing field employees in Service and Repair-Responsible for being up to date with Local/State/National Elevator Code-Work closely with State of Michigan Elevator Inspectors to ensure code compliance

• Maintenance/Service Superintendent for 14 mechanics including 6 resident mechanics at O’hare Airport managing day to day operations of fixed price repair upgrades and contractual requirements• Manage a workforce consisting of $3,500,000 in annual labor cost and the maintenance, repair and service of over 1500 elevators, escalators, and moving walks• Expert at exceeding customer expectations and maximizing profitability• Increased Profitability at O'Hare Airport by 300% prior to re-negotiating another Contract 5 year term win.• Adjust manpower levels according to business needs, and to teach employees the Company's quality, productivity and safety methodology• Make sure safety compliance is adhered to via High Risk Field Evaluations and conducting safety meetings• Coordinating with the customer and vendors to ensure the shortest amount of equipment downtime while remaining compliant with the impacted facility departments and operations

• New Equipment Project Manager for $7,000,000 contract at O’hare Airport consisting of 12 escalators and 11 elevators• Estimating and ordering of equipment per specification of fully executed bid• Keep with the timeline of installation of New Equipment as expected by the General Contractor• P&L responsibility at the required efficiency and profitability levels• Provide approved submittals to Schindler Engineering and/or local vendors following project booking; Coordinate and follow up with factory, local vendors and superintendent on the delivery of project material to ensure that all required material is ready prior to project start date• Interface with the Field Superintendent to track job progress and provide action plan and time frame for completion• Seek change notice opportunities; prepare all change order paperwork and forward to the customer in a timely manner

• Perform Market and Competitive Analysis to determine portfolio growth opportunities within assigned geography• Gather, maintain and communicate market intelligence to support portfolio growth strategies • Execute target market recovery strategy utilizing regional and national lead generation sources • Formal Customer Presentations, Proposals, and Bids• Work closely with National and Key Account Managers to ensure Coordinated Portfolio Growth effort• Portfolio reporting as required on a monthly basis

• Direct responsibility for modernization and service business, including sales, field operations, customer satisfaction and overall general business management for the Traverse City Branch• Integral Team Contributor to office winning "Best Large Branch in Otis NAA" in 2012• Responsible for growth within $5,000,000 territory utilizing Service Excellence• Fully engaged in United Technologies EHS (Environment, Health, and Safety) Program• Achieved ACE (Achieving Competitive Excellence) Silver Certification as a GBO• Implement ACE process improvement and 5S (sort, straighten, shine, standardize, and sustain) as a rule of daily action• Team leader of 7 mechanics to generate leads and work efficiently as a business unit• Elected and attended the Otis Development Program at National Headquarters for Professional Development• Successfully completed 42 Ethics training courses through our Business Practices Education Center• Completed Franklin Covey Achieving your highest priorities program to enhance organization• Utilize Scorecard to set goals, define metrics, analyze, execute, and monitor progression• Responsibilities include contract negotiations, sales, finance, ordering, EHS compliance, and tracking of all activities to exceed double digit year over year growth while mitigating liability and portfolio risk• Call points include CEO’s, CFO’s, Business Owners, Operations Managers, and Engineering Departments• Diverse portfolio including but not limited to Hospitals, Casinos, Universities, Tribes, Hotels, and Businesses

• Sales of Hematology and Blood Chemistry Diagnostic Analyzers within the Veterinary marketplace (Michigan)• Call points including Emergency, Avian, Equine, Small Animal, Universities, Zoo’s, and Research Institutes• 1st quarter sales of 16 units totaling $208,000 in capital sales• 2nd quarter sales 0f 21 units totaling $273,000 in capital sales yielding a 76% increase over previous quarter• Closed sales through product demonstrations utilizing benefits, formal proposals, and financial breakdowns• Key accounts generated include but are not limited to Pfizer, Van Andel Research Institute, and Central Michigan University• Success not hindered by #1 competitor giving away analyzer for free • Managed Distribution network comprised of TW Medical, DVM Resources, and Penn Veterinary Supply

• Selected by Manager to represent district as sales trainer for Detrol LA• Mentored all new representatives during their first 3 months in the field• #6 in the US out of 280 representatives for share of market change for Detrol LA• Only representative in the district to successfully recruit and develop a Physician to attend speaker training in order to be utilized by our district for presentations• Achieved 148% to goal as the only representative promoting Xanax XR in territory• Call points included Urologists, OB/Gynecologists, Internists, Hospitals, and Primary Care• Conducted over 8 Urological speaker programs totaling over 150 physicians in attendance • Hosted CME programs for health care professionals within hospital setting to gain credibility• Completed training by Pfizer utilizing “Integrity Selling” sales program with Honors• Planned district Point of Action meeting in Traverse City, Michigan

• Responsible for sales, training, and installation of technical education programs for High schools, Vocational schools, Colleges and Universities• Contributed to over $8,000,000 in yearly sales for 6 years consecutively• Tripled sales revenue within two years in the amount of $1,400,000 and consistently produced 10% year over year growth • Received the “Dealer of the Year Award” as the nations #1 sales contractor for Lab-Volt Systems for 5 consecutive years• Big ticket hardware (CNC Mills/Lathes, Automation and Robotics, Aerodynamic Wind Tunnels) and software sales ranging from $500 to $200,000• Sales cycles lasting from 2 weeks to 2 years• Conducted presentations for School Boards, Architectural Firms, and Educational Personnel• Successfully closed over 90% of sales against competitors