As the Applications Admin at Snap One within the Business Intelligence IT Team, I lead the ongoing management and optimization of Parasol's IT Systems post-acquisition. While working with a new team at Snap One, I continue to oversee the infrastructure, ensuring seamless integration and performance across platforms. My role focuses on maintaining business-critical systems, improving application performance, and collaborating with cross-functional teams to drive innovation and streamline processes. I ensure that Parasol’s IT systems remain agile and scalable while aligning with Snap One's broader business objectives.Key contributions:- Lead the management of Parasol IT Systems post-acquisition, ensuring operational continuity and system scalability.- Collaborate with Snap One's Business Intelligence IT Team to enhance application performance through data-driven strategies.- Implement processes to optimize efficiency, improve user experience, and drive innovation across systems.

As the lead architect of Parasol's IT Stack, I designed and built the entire infrastructure from the ground up at a fast-growing startup. My work centered on creating a robust, scalable ecosystem that integrated platforms like Zendesk, Firebase, Google Cloud, Zoho Billing/Books, and more, ensuring seamless cross-platform collaboration. I delivered solutions that empowered teams to collaborate effectively, support customers efficiently, and streamline communication with partners. By leveraging custom scripting and cloud services, I optimized workflows, automated processes, and significantly enhanced productivity across the organization.Key accomplishments:- Led the end-to-end development of Parasol's IT infrastructure, integrating key platforms for cross-functional collaboration.- Created automation workflows that improved customer support, billing, and internal communication systems.- Spearheaded technical solutions that supported business scalability and operational efficiency.

As a Service Support Engineer, I was responsible for scheduling multiple teams of technicians for daily operations, including pre-construction low-voltage wiring, technology installations, and post-construction system setups (television, automation, networks, security, etc.). Additionally, I managed the service department, ensuring prompt troubleshooting and maintenance at client sites.

Delivery Service Manager – Livewire, LLCIn this role, I oversaw the scheduling of technician teams for various projects, including wiring, technology installations, and service appointments. I ensured efficient team coordination to meet client demands and managed the day-to-day operations of our service department.Compliance Agent – Livewire, LLCAs a Compliance Agent, I maintained DCJS compliance with the state of Virginia, ensuring that all technicians were properly registered. I also kept comprehensive records related to the security system business, ensuring compliance with state regulations.