Internal Co-ordinator for the Childcare Voucher Scheme processing orders, paperwork, dealing with clients & customers & third parties Look after the company's largest clientIntegrated two company acquisitions & their 340 clientsSupport customer care team & external account managers

Course Registrar for TotalCare Training Services. In charge of two staff organising IT training courses both internally for all Group Bull staff and externally through the company website. Division sold to Steria- project management of the CPS 2 year training programme teaching basic IT skills- responsible for advertising courses internally through Lotus Notes, externally via website- booked Bull & third party training venues & trainers - organised printing of course materials- invoicing & payments through Excel & “School” database

Responsible for 22 blue chip clients, half overseas, in the management of orders for the manufacture of bank, loyalty and high street store cards. Division relocated to South Coast- production forecasting for Bull’s largest client, GE Capital forecasting 18 months ahead. - GE stock control maintenance @ Bull & at GE’s Bristol site. All work done in Excel - logistical management in card shipments to UK & overseas raising all relevant paperwork- instigated revised office procedures throughout Sales and Customer Support- print buying of any stationery as required for card attachment for mailing- bureau mailings through databases supplied by the clients

Operational management of this fulfilment house establishing bespoke systems within office & warehouse to match customer requirements, eg. pos distribution, mail order, coupon redemption, promotional campaign handling, incentive schemes.- Customer Service Manager in charge of 25 account handlers- established procedures for 14 helplines for clients eg. ICI Paints, Best Western Hotels, - BT, Ford Motorsport & BP Education. - UK distribution manager for GE Capital, Renault, etc point of sale material distribution - facilities management liaising with builders, cleaning contractors, BT- responsible for heath & safety, fire inspections, emergency procedures & security- database management of client networks through FoxPro and used for distributions- responsible for induction training procedures and assessments- other areas of work included stock control and print buying.

Promotion and administration of “London Theatre Gift Tokens” throughout London. Increased sales by 30% over 12 months and outlets from 30 to 40 prestigious sitesManned the stand for the ’88 Incentives Exhibition, Earls Court

Weather observer for HMS Intrepid 1980 & again in 1982 for the FalklandsShift Supervisor at RNAS Yeovilton 1979 & RNAS Culdrose 1984-86

Worked on Seaking helicopters for 706 & 820 Squadrons Quartermaster RNAS Culdrose 1977 overseeing all emergencies & security, & buildings keyholder Vice-Chairman Seahawk Club in charge of 25 committee members, Royal Naval Air Station Culdrose 1984-85HMS Seahawk Welfare Committee 1983-84Maintenance Supervisor 1972-78Battery Shop Manager 1975820 Squadron Flight Safety Committee 1973-74