Mark Malone Email & Phone Number

Berlin, Wi, Us

Redmond, Washington, United States

Redmond, Washington

Bellevue, Washington

Create new hardware displays and software experiences in store to attempt to drive sales and improve customer engagement. Track and report on results from our test (innovation) zones in our store. Oversee deployment of new experiences to sales floor.Troubleshoot active floor experiences.Train team 25+ on current experiences in-store.Manage daily schedules and team workflow.Handle customer escalations while attempting to maintain a world-class customer experience.Monthly touch-base with the team to encourage individual development. Rapidly respond to changing tasks or requirements from HQ. Adapt and learn in an ever-changing, face paced technology field.Deliver corrective feedback to build our team into stronger associates.Help create leaders in our team by providing opportunities for them to teach their best practices out to the rest of our team. Facilitate a positive, exciting, and enjoyable space for our customers and team.

Portland, Oregon Area

Create new hardware displays and software experiences in store to attempt to drive sales and improve customer engagement. Track and report on results from our test (innovation) zones in our store. Oversee deployment of new experiences to sales floor.Troubleshoot active floor experiences.Train team 25+ on current experiences in-store.Manage daily schedules and team workflow.Handle customer escalations while attempting to maintain a world-class customer experience.Monthly touch-base with the team to encourage individual development. Rapidly respond to changing tasks or requirements from HQ. Adapt and learn in an ever-changing, face paced technology field.Deliver corrective feedback to build our team into stronger associates.Help create leaders in our team by providing opportunities for them to teach their best practices out to the rest of our team. Facilitate a positive, exciting, and enjoyable space for our customers and team.

Wauwatosa, Wisconsin

Working with each customer to ensure we are finding the correct device or software for their needs,General technical troubleshooting on devices using the Windows platformHelping train team members, and stay up to date on most recent training informationHanding business customers purchasing multiple devicesHelping customers understand software updates to existing software, and using new hardwareKeeping display devices running the correct demo loops, and implementing changes to devices when required

Wauwatosa, Wi

Deliver World-Class customer service and experiences to every customer, every time.Learn Microsoft Culture and implement it into my work.Deliver top-class experience demo's to customers that come to our store.Maintain high level product knowledge for both Microsoft, as well as Google and Apple. Maintain high level software use and troubleshooting skills for working with customers or working on their devices. Keep demo devices running and quickly resolve issues for seamless customer experiences.

Waukesha, Oconomowoc, And Wales, Wi

Training Team members on policy and procedure, creation and implementation of various networking and sales driving activities including store specific sales and front of store tent events, reviewing and reporting on sales and productivity of a small team (3-7 members), inventory control, hardware repairs, and helping customers with any products or inquiries they may have.

Greater Milwaukee Area

Worked on several IT contracts with various focuses. Largest roll was 9 months at Froedtert Memorial Hospital and Community Memorial Hospital working on migrating the entire hospital form Windows 2000 to Windows XP. 1500 devices, and multiple high-importance machines, as well as some exposure to Epic and Citrix while working in this environment.