Mark Ralph Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

Program Manage the Leap/AT&T Merger Integration.Includes managing cross-functional merger activities including Sales Operations, Product Development, Marketing, Customer Care, Finance, Human Resources, Training, IT, Network, Roaming, Supply Chain, External Affairs, Public Relations, and Corporate Real Estate.Successfully closed the Cricket merger and launched the new Cricket service on schedule.

Miramar, Fl/Altanta, Ga

• Managed a yearly budget of over $80M and revenue of $100M with a staff of 47 employees.• Managed successful migration of SeaMobile’s maritime cellular network and applications into WMS within a 6 month timeframe.• Improved maturity in WMS operations such that we saved $2.4M (2009) and $1M (2010) in operational expense, which enabled the company to maintain profitability margins despite decrease in revenue because of economic environment. Accomplished through implementation of processes to improve efficiencies and management of IT Operations, Engineering, Software Development, Program Management, Reporting, Supply Chain, and Logistics.• Increased support capabilities from 75 ships in 2008 to 135 ships currently.

Greensboro, Nc

• Managed a yearly budget of over $18M with a staff of up to 75 employees nationwide. Successfully managed 90% of employees remotely through clear communications, transparent expectations, consistent tracking, and employee accountability.• Managed product/process improvement projects that decreased the reject processing levels that resulted in an increased revenue stream of 50% to over $500M annually.• Managed infrastructure upgrade that increased application stability and performance by 5 times.• Matured the organization by implementing development/personnel standards, processes and methodologies across 4 IT application areas. These improvements improved the efficiency of the application groups and their applications by 50%.• Maintained the highest morale and lowest turnover rate within the IT organization during these 4 years.

Greensboro, Nc

• Managed a yearly budget of $3.5M with a staff of up to 30 employees nationwide.• Successfully provided the vision, strategy, and management for the software application development team that provided the most critical AT&T Wireless Customers Services troubleshooting tool.• Managed an application upgrade project that improved the performance of the troubleshooting tool by more than 5 times and development team efficiency by 50%. Received the AT&T IT Center of Excellence award for the outstanding track record of high quality, delivering on-time, and breaking ground in new technologies.

Miramar, Fl

• Managed a yearly budget of over $80M and revenue of $100M with a staff of 47 employees.• Managed successful migration of SeaMobile’s maritime cellular network and applications into WMS within a 6 month timeframe.• Improved maturity in WMS operations such that we saved $2.4M (2009) and $1M (2010) in operational expense, which enabled the company to maintain profitability margins despite decrease in revenue because of economic environment. Accomplished through implementation of processes to improve efficiencies and management of IT Operations, Engineering, Software Development, Program Management, Reporting, Supply Chain, and Logistics.• Increased support capabilities from 75 ships in 2008 to 135 ships currently.

Greensboro, Nc

• Managed the New Products business area for Vanguard Cellular’s billing organization to ensure all new technology products were efficiently integrated into the billing system.• Established an outstanding relationship with the New Product managers’ that was used as a standard for the Billing IT organization, overcoming a history of communication/trust issues.• Successfully managed the network interface and billing rating applications to 99.999% availability. Included managing the vision, architecture, development, and operations of the application.• Implemented a standard for release planning for the overall billing development organization.• Applications used Java, C++, CORBA, Oracle, Perl, Rational Rose, HPUX, ClearCase, Microsoft Office (Word, Excel, PowerPoint), AutoTeam/Plan

Orlando, Fl

• Managed a team of 15 software developers that developed software for testing optics-based navigation and targeting systems for the military. Set the standard for delivery/operations within the Martin Marietta Military Development organization.• Matured the organization’s processes by establishing/implementing software development methodologies that improved the efficiencies of the organization.

Cape Canaveral, Fl

• Delivered all development projects within or ahead of schedule with the highest quality within the software development team. Included developing requirements, technical specifications, and software for shuttle launches.• Mentored software developers on technology, development processes, and best practices.

Orlando, Fl

• Consistently delivered software solutions for the most technically complex projects for testing optics-based navigation and targeting systems for the military. Included developing requirements, technical specifications, and software for automated test equipment.• Consistently placed in a leadership development position as each project proceeded.

Cedar Rapids, Ia

• Successfully delivered digital design for the Lockheed L1011 digital autopilot. Included circuit card design, test equipment design, and test software development to process avionics instrumentation data to/from the digital autopilot.

Executive Education, Making Business Sense Of It

Executive Education, Finance And Accounting Executive Program

Ms Systems Management, Data Bases

Bsit, Electronics