Mark Rapp Email & Phone Number

On-site, in-dealership product trainer supporting Mazda North America

• On-site, in-dealership account contact for the Subaru Care Connect program supporting their consumer direct marketing, service lane tools and equity-mining tools

• On-site, in-dealership product trainer supporting the ICE and EV Chevrolet, Buick and GMC brands for General Motors• Facilitates interactive training sessions in accordance with performance standards• Responsible for performance improvement and product training within assigned dealerships• Identifies opportunities for coaching sales consultants to manage & overcome objections & put knowledge into practice• Delivers extended learning with pre- & post- engagement activities & email communications

• Primary client point of contact for BizLibrary, a leading provider of online employee training and Learning Management System solutions • Understood and discussed multiple types of learning strategies to achieve client goals • Advised and trained clients on Learning Management System utilization and best practices • Helped create learning tools, marketing resources, and shared best practices

• Provided on-site, in-dealership training and support to Mercedes-Benz dealerships on AutoPoint’s Journey digital retention marketing tool and MPI multipoint vehicle inspection tool• Assisted clients on full dealership marketing planning strategy and implementation• Qualified, promoted, and marketed additional AutoPoint software solutions and services to existing clients based on their individual needs and opportunities

Greater St. Louis Area

• Served as in-dealership General Motors training and sustainment contact for Service Workbench Maintenance Menu and MPVI software applications (achieved 117% of goal in 2015 for sustained Service Workbench dealer usage)• Consulted, installed, and trained GM dealerships on digital Online Service Scheduling website application (achieved 168% of goal in 2015 for Online Service Scheduling installations)• Consulted GM dealers on improving Quick-Lube Service processes and turnaround times

• Served as Project Manager on multiple AB InBev Sales & Communications initiatives• Assisted coordination of the SAMCOM Sales & Marketing national convention, including Region Sales breakout meetings, brand presentations, and convention entertainment• Served as primary liaison between Sales & Marketing and Training departments

• Developed, delivered, and managed functional training programs for the AB InBev Marketing, Sales and Human Resources organizations• Managed the Sales Management Trainee training program which includes: creating program curriculum, coordinating training activities, securing Subject Matter Experts, and communicating with Executive-level Management on program strategy and progress• Created or revamped multiple computer based training modules, utilizing tools such as Captivate, Moodle, Toolbook and Camtasia • Managed instructor-led and web based training through Cornerstone LMS• Delivered Siebel computer training in Key Account Manager New-in-Position class• Developed and delivered Wholesaler training classes via AB Satellite Network, including How to Handle a Price Increase, Draught Detective, and the new ABU Selling Skills• Co-facilitated Draught Beer Fundamentals and Advanced Draught Beer training courses• Utilized and assisted maintenance of Cornerstone On Demand Learning Management System

Greensboro/Winston-Salem, North Carolina Area

• Managed and assisted delivery of Power Messaging® sales training program for Volvo Trucks North American dealer network; additional program duties included training provider vendor negotiations, workshop scheduling and logistics, and course registration• Managed the Volvo Truck New Sales Recruit program; which recruits, trains and prepares newly hired Volvo Truck Salespeople for our dealer network• Collaborated with department leaders and subject matter experts in assessing training needs, developing training and development curriculum, gathering course content, and measuring training effectiveness • Member of Volvo Global Sales Competency Network, which collaborates, develops, and shares sales competency and training development best practices • Assisted in development, delivery, and training of SCOUT, the Volvo Truck proprietary Customer Retention Management system

• Developed, implemented, and managed Parts & Service business improvement, soft-skills and systems training programs for Volvo Trucks North American dealer network • Successfully launched and delivered newly created Service Advisor Customer Communications and Essentials of Business Management workshops • Supervised and directed the Volvo Trucks - NAI Parts Training and Development team• Utilized and assisted maintenance of Learngate Learning Management System; and used Captivate, SnagIt, and various Microsoft Office applications to develop these trainings• Researched and created job role specific training paths in the LMS for the Volvo Truck dealer network

• Provided classroom, on-hand live support, and follow-up training to automotive dealership personnel on industry-leading Reynolds & Reynolds ERA2 retail automotive dealership management system software• Expert level trainer on systems applications which included: parts inventory management and sales, payroll, service scheduling and invoicing, vehicle inventory management, vehicle sales and financing, and accounting• Served as team leader for on-site software installations and facilitated the complete training process; responsibilities included classroom and trainer scheduling, instructor and student performance evaluation, conflict resolution, and dealership workflow analysis and improvement• Successfully achieved CompTia CTT+ Certified Technical Trainer certification• Promoted, sold, and delivered value-added training solutions to existing Reynolds & Reynolds ERA2 customers