Mark Rapp Email & Phone Number

Boca Raton, FL, US

Boca Raton

Boca Raton

Leading a Marketing planning team of statisticians and business analysts for the $16B office supply superstore.♦ Special Promotion Modeling: Collaborate in the inter-organizational development of all retail special promotions (those between $4M-$16M attributed sales). Create pro formas with advanced financial modeling techniques including Monte Carlo.♦.

Austin, Texas Area

Management consulting firm providing strategic business services.♦ Insight Enterprises, Inc.: Designed post-merger enterprise finance processes (Invoicing & Billing and Resource Management) and marketing processes (Quote-to-Order Management) for the $5B computer equipment distributor and IT services provider. Later, developed SAP FICO and SD functional.

Toronto, Canada Area

Led team of 26 managers and business analysts to innovate performance management and data analytics for the $1.8B business unit.♦ Performance Management: Developed the Balanced Scorecard performance management system that linked the department’s collection channels’ operational metrics (Call Center, Contractor, and Agency) to the department’s financial.

Austin, Texas Area

Management consulting firm specializing in transforming call center operations for the highest return on investment.♦ Rogers Communications, Inc.: Increased call center collections by 5% at the $12B Canadian wireless, data and cable provider by eliminating process, data, and systems-related bottlenecks.♦ PODS Enterprises: Designed new sales pipeline and.

Greater Atlanta Area

Management consultancy spanning strategic services, operational improvements, and systems implementation.♦ CompuCredit Holdings Corp.: Identified $2M in annual savings for the $160M national financial services company by an in-sourcing study of its credit card acquisition process and the adoption of a Corticon business-rules engine. Later, evaluated the.

Greater Atlanta Area

Global strategic business advisory consulting firm specializing in enterprise transformation.♦ The Williams Companies, Inc.: Developed a new Enterprise Risk Management organization, reducing required staff by 50% for the $8B vertically-integrated natural gas company. Later, led 20 consultants to reduce enterprise FP&A costs by $5M through new planning.

Austin, Texas Area

Management consulting firm providing strategic business services.♦ Alcatel-Lucent: Developed a $20M product launch opportunity for the $6B French telecom equipment manufacturer of its fiber optic products to South America. Analyzed country markets and competition, designed distribution channels, and created a 5-year sales plan.♦ Wind River Systems: Led the.

Lincoln, Massachusetts

Management consulting firm led by the creators of the Balanced Scorecard, Harvard professors Robert Kaplan and David Norton.♦ U.S. Army Medical Department: Reduced the ~3,000 enterprise-level performance measures by 90% using the Balanced Scorecard at the $6B department. Reported directly to the Army Surgeon General. Later, defined the performance.

Dallas/Fort Worth Area

Built and managed a $5M P&L Strategic Services practice with team of 15 consultants.♦ Gulf States Toyota: Led $2M+ of initiatives at the private $67M automotive import company. Developed IT strategy and implementation plan, created shared services organizations, implemented Oracle Financials, and secured new CIO.

Dallas/Fort Worth Area

Ms, Electrical Engineering

Advanced Math/Stochastics and Computer Hardware/Software/Data Architecture

Bs, Electrical Engineering

Analog/Digital Circuit Design, Computer Programming