Mark Reader Email & Phone Number

London, England, United Kingdom

As a seasoned retail business leader with over 15 years of experience in delivering solid commercial results, I currently serve as the Head of Europe for Frasers Group. Throughout my career, I have consistently delivered outstanding results by implementing innovative strategies and driving business growth. My expertise lies in operations management, sales strategy, team leadership. I have a proven track record of leading high-performing teams and delivering exceptional customer experiences. I thrive in dynamic and challenging environments and excel at adapting to change while maintaining focus on achieving objectives. I prioritise promoting sustainability in retail and fostering inclusive workplaces. I am dedicated to driving positive impact both within and outside of my organisation.To find out more, please connect with me or send me an InMail.

United Kingdom

Oversaw operations of 50 Flannels, Cruise, Van Mildert & 18 Montrose stores across UK and Ireland, including new store openings, in addition to regional management responsibilities for the Luxury arm of the company's product categories. Developed enduring partnerships by conducting store visits, virtual conference calls, and daily communication with stakeholders. Empowered, coached, and motivated the workforce to attain business goals and align with strategic objectives. Orchestrated and delivered presentations at annual conferences, fostering organisational excellence, and driving performance towards key objectives.Analysed and observed floor-based operations to optimise wage performance, minimise losses, and increase turnover, leading to sustainable growth. Prioritised Health & Safety protocols across all stores, integrating best practices to enhance efficient and effective operations.Spearheaded performance management and consultation initiatives across the workforce, effectively managing capacities throughout the estate.

Regional Manager (London)Supervised operations of 60 stores in multiple locations, including Sports Direct, Flannels, House of Frasers, and Game. Delivered consistent performance, surpassing sales goals, and targets. Innovated business growth strategies, driving individual, store, and area performance through marketing and special events, while ensuring seamless communication between stores.Achieved customer service scores ranging from 95-100% across all stores by establishing clear expectations, optimising staff performance, and promoting training and development opportunities.Spearheaded opening of company's largest and most elevated store at Thurrock, covering 100k sq ft and integrating 6 facades, resulting in high business turnover.Successfully integrated House of Fraser at Bluewater, the group's second highest turnover store, and opened an elevated City 2, the company's highest turnover store in Europe.

A-Level, Physics

A-Level, Maths Pure And Statistics