Manage the financial and operational teams with responsibility for a multi-millon pound budget, asset programmes, marketing and premises. Working within the senior leadership team to progress the vision to make the academy the premier choice in Leyland. As Company Secretary I ensure all full compliance with Companies House Reporting, Annual Accounts and organising of the AGM.Trained as a GDPR Practitioner and act as the Data Protection Officer for the academy.

Involved in the day to day running of the Parish Council, with specific duties around finance, audit and IT. The council covers a residence of 1200 people and is involved in the running of local services, delegation of duties from Lancashire County and Fylde Borough Councils, setting and managing the precept council tax, policing, planning and development of the village.

Co-Founder with responsibility for operations, across the Eye 4 brands. • Responsibility for compliance and regulation, covering consumer credit licensing, adherence to FSA regulations, Data Protection and Terms of Business documentation.• Management for the marketing development channels covering press releases and advertising, radio, door-drop and texting campaigns, in addition to affiliations, partnerships and brokerage business. Wrote, devised and managed the four websites for the business in conjunction with the with our web developers.• Conducted financial reviews with clients to give them best advice on matters concerning loans, debt, mortgages and budgeting. Trained and developed staff as the business grew and created a ‘Best Advice Guide’. • Developed and regularly reviewed operational processes to ensure the business embraces the regulatory framework and Treating Customers Fairly.• Recruitment, development and coaching of staff.• Responsible for the preparation of the management and full year accounts, HMRC returns and Company House requirements.

• Led, managed and motivated a team of fifteen branch managers and their lending centres.• Responsibility for the financials of a sixth of the whole personal finance network, with loan outstandings over £250m across the area.• Worked closely with the Network Director and the other five Area Managers to drive and shape the strategy of the business.• Responsible for over-viewing complaints at all levels across the area, to ensure that the complaints procedures have been followed by the managers and corrective action taken. This involved liaising with outside agencies such as the Financial Ombudsman and making recommendations to amend working processes for the business.• Responsible for disciplinary procedures, recruitment, training and development within the area and supported the Network Director in the same across the Network.• Maximised direct lending profitability through achievement of the quarterly sales and bad debt objectives, as well as managing the direct attributable costs within budget.• Set and agree personal and branch objectives with Branch Managers, then review and manage individual performance at appropriate intervals.• Held a senior underwriting mandate to approve high value or high risk lending cases.• Ensured that all processes and activities with the area were compliant with the standards and guidelines set by our regulators, in particular those covering the principle of ‘Treating Customers Fairly’ and Responsible Lending.

• Responsibility for Quality Assurance within the finance centre network to monitor processes and practices were followed by staff and managers. Used and developed ‘Key Performance Indicators’ against each centre to flag up potential areas for investigation. • Reviewed high risk areas of potential manipulation.• Created and ran workshops and seminars for both staff and managers to flag up areas of concern and share best practice within the remit of good risk management in terms of customer service and underwriting.• Prepared weekly and monthly summary reports for the Network Director as to findings and recommendations, and presented feedback at the monthly area meetings.• Responsible for reducing the level of default and credit risk within the centres.• Ensured managers completed all regulatory checks such as health & safety, FSA screening, staff appraisals and development.• Managed FSA compliancy issues within the network.

Led and managed two finance centres in the north of England, looking after a team of 12 staff. Successfully managed a range of KPIs mainly focusing around business development, underwriting and bad debt management.

Joined Natwest on their Management Development Programme and undertook a variety of roles, finally specialising as a small business advisor.