Mark Richter Email & Phone Number

Pleasanton, Ca, Us

Roseville, Mn, Us

Oversee IT operations for North AmericaAssist with, and consult on all IT related issues related to Service DeliveryCreating Standards and Server and Network Infrastructure for Field InstallationsAssist with Special Project for Development TeamsMigrated from on premise email solution to Office 365Migration for Data Center from Redhat MigrationsManage and Assist with Security related escalations.Assist with Network and Solutions Design for Customers to ensure PCI-DSS and PA-DSS ComplianceRole out of CallidusCloud CPQ SolutionSetup and Role out of ServiceMax Field Service Solution

Boston, Ma, Us

On Line Demonstrations for New CustomersProvided for First Line SupportAssisted with Quotations and Proposals for RFP's and TendersAssisted with on-boarding new Customers

Centurion, Gauteng, Za

Pre-Sales and Solutions Architect for EMC, HP and VMware products Technology Road Mapping for Customers Consulting with existing and prospective clients to identify their requirement.Analyse the clients existing systems and design solutions to fit and suit their existing and future IT requirements.Compose written proposals and tender responses.Presentation of proposals and quotations at various management levels.Price and Quote negotiations with vendors On acceptance of quotations, creating micro design and scope of work documentation for Technical teams Assist with creation of Project Management Plans.Attention Project Meetings for Technical Guidance and Quality AssuranceAssist with Post Project documentation, and Final Project Handover.Assist with consulting and solutions scoping for Networking and Microsoft Lines of businessProject Management of Technical ProjectsResearch and lab new technologies for future implementations.

Frankfurt Am Main, De

Support and maintenance on Novell environment for Eskom Eastern Cape.Support and maintenance of Microsoft servers for Eskom Eastern CapeSupport and maintenance of HP and Dell hardwareProactive monitoring of server infrastructure.Antivirus and Patch Management for Novell and Microsoft Environment Ran and assisted various IT related projects and Rollouts.Project Engineer on Novell to Microsoft Migration project in migrating File,Print and DHCP services from Novell to Microsoft.Project Engineer on SCCM Rollout.Assisted with Windows XP to Windows 7 migration. Second and Third line support for E-Directory and Active Directory.

Management and monitoring of largest Teleradiology network in South Africa, consisting of 25 remote hospitals.Manage and Monitor Radiology Information System for CustomersPaxeramed PACS Server installations and maintenance.Solutions Design and Scoping of RIS/PACS SystemsInstallation and Setup of RIS/PACS SystemsInstallation and Maintenance of VMware Virtualization Environments.Installation and Maintenance of HP and Fujitsu StorageInstallation and Maintenance of Windows 2003/2008 servers and SQL databasesMaintenance, Management and Monitoring of Eastern Cape Department of Health Teleradiology System.Teleradiology Reporting Services – Managed and Monitored Radiology Reporting Service for Eastern Cape Department of Health. SLA Management and Escalations Administration and Billing for Teleradiology Reporting ServicesProduct Development - Telemedicine Homecare Sales and Marketing Preparation and Submissions of Tenders and RFQ's. Preparation of QuotationsPresentation of Quotations to prospective ClientAttend and Setup of stands at Expo’sBusiness Development

Bryanston, Johannesburg, Za

Attend to all Service Delivery Issues in key Dimension Data Customers.Technical Design and Solutions Scoping of any IT- related solutions within Key AccountsProgramme Manager for all Dimension Data Projects in Key AccountsTechnical Escalations with Solutions Suppliers

Bryanston, Johannesburg, Za

EngineeringInstallation and Support of Microsoft related SolutionsInstallation and Support of HP based SolutionsAttend to Microsoft and HP Service Calls2nd Line Support for Junior EngineersPre-SalesAccompanied Account Managers on site visits to assess client requirements.Assist Account Managers with formulating Solution ScopingCompilation of bill of materials for Sales Office. Designing IT solutions and presentation of solutions to clients.Project EngineeringCompilation of Project Scope of Work and Micro design documentation. Compilation of Post Project Sign off documentationTrainingMentor, assist and coach new and junior colleagues on new technologiesProject ManagementManaged small projects where required.

I was the owner of a small IT Services company that focused on IT Support for Small and Medium Sized Business. Skills include the following- Financial Management Company to Trial Balance- Installation and maintenance of Liberty Group’s Blueprint Software.- Installation and Maintenance of Sanlam S.Net Software- IT Solutions Consultancy - Supply, Installation and Support IT solutions in Small and Medium Businesses in East London Area- Supply and Installation of Point of Sale Systems (HRK POS, Ultisales)- Support and Installation for Fuel Station Management systems.(Smartfuel)- Back to back Support for IT companies not based in East London area.- Assemble and Install CCTV DVR Units- Biometric Access Control Systems

Managed the small branch in East LondonDesktop and End-User Support for various National Companies

National Diploma, Electrical And Electronics Engineering

Matric - High School, Electronics