Mark Ritchie Email & Phone Number

Eugene, Or, Us

In addition to working as a landscaper, I supplemented my income by working; While there I cooked, prepped food, waited tables and ran the register. During this time profits went up by 20%, increasing the value of the restaurant from $400,000 to $515,000. When ownership changed in January 2010, they brought their own people with them.

Coordinate service planning and execution with head pastor on a weekly basis. Responsible for technical and presentation coordination. Also perform with band as vocalist and bassist.

Owned and operated a small business specializing in landscaping and home improvements. Managed all business aspects of the company, from record keeping, payroll and customer relations to actual fieldwork.First six months recouped start up costsMaintained a steady client base during off-seasonKept business costs paid during economic downturnIn 2010, client base has increased by a third

Perform as a bassist and vocalist at numerous school events, frequently with little preparation time, and for as many as 1100 audience members. Also run sound engineering equipment.

Managed a quick service restaurant in a time of transition and remodeling. Conducted all aspects of staffing, from hiring and training to scheduling and terminating, coaching and promoting. Lowered cash loss by forty five percent. Successfully balanced stock to minimize wastage and keep sufficient product on hand. Maintained a presence with customers, successfully resolving issues and building repeat business.Raised revenue to a consistent 135% above prior year in a million dollar store.Lowered turnover to half of company standard.Received Six-Dollar Service Award twice in seven months.Received two Gold Quality Assurance awards.Supervised a staff of up to forty employeesOpened two Green Burrito expansions

Managed a $750,000 sales and rental store for video entertainment. Successfully maintained a 15% or higher profit margin. Conducted all aspects of employee relations with minimal support from corporate offices, resulting in the best turnover rate in a 2000 store five billion dollar company. Instituted a grass roots marketing campaign that led to a 5% revenue increase. Handled customer complaints and inquiries and maintained store security.Consistently listed in the top 5% of stores in the United States for five consecutive years from 2001 to 2006.Best in District store performance fourteen times, including six consecutive quarters.Lowest Employee Turnover Award for 2004, 2005 and 2006 in a company of over 2000 stores.Ten customer service awards over nine years of management.

Ma, History

Activities and Societies: Graduates with honors.Thesis focused on military communications in the first World War.

With

Bachelor Of Arts, History