Mark Rivera
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Mark Rivera Email & Phone Number

Information Technology Manager at Recovery Monitoring Solutions
Location: Mesquite, Texas, United States 10 work roles 2 schools
1 work email found @recoveryms.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@recoveryms.com
LinkedIn Profile matched
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Role
Information Technology Manager
Location
Mesquite, Texas, United States

Who is Mark Rivera? Overview

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Quick answer

Mark Rivera is listed as Information Technology Manager at Recovery Monitoring Solutions, based in Mesquite, Texas, United States. AeroLeads shows a work email signal at recoveryms.com and a matched LinkedIn profile for Mark Rivera.

Mark Rivera previously worked as Technical Support Engineer II at Stefanini Group and Technical Support Engineer at Berry Appleman & Leiden Llp. Mark Rivera holds Associate’S Degree, Information Technology from University Of Phoenix.

Company email context

Email format at Recovery Monitoring Solutions

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{first}.{last}@recoveryms.com
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AeroLeads found 1 current-domain work email signal for Mark Rivera. Compare company email patterns before reaching out.

Profile bio

About Mark Rivera

With over 25 years of experience in the IT industry, I am a seasoned professional dedicated to leveraging technology to drive business success. My career has spanned various roles, including software administration, systems administration and support, cybersecurity, tech support and IT management, allowing me to develop a comprehensive understanding of the IT landscape.I thrive on solving complex problems and delivering innovative solutions that enhance operational efficiency and improve user experiences. My key strengths include:Strategic Planning and implementation: Proven track record in leading and managing large-scale projects that align technology initiatives with business goals.Technical Expertise: Deep knowledge of a wide range of technologies, including cloud computing, data analytics, and network security, enabling me to implement robust and scalable solutions.Throughout my career, I have successfully navigated the rapid evolution of technology, always staying ahead of industry trends. I believe in the transformative power of technology and am committed to driving positive change within organizations.

Listed skills include Windows, System Administration, Software Installation, Technical Support, and 46 others.

Current workplace

Mark Rivera's current company

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Recovery Monitoring Solutions
Recovery Monitoring Solutions
Information Technology Manager
AeroLeads page
10 roles

Mark Rivera work experience

A career timeline built from the work history available for this profile.

Information Technology Manager

Current

Dallas, Texas, United States

Oversee IT operations across 30+ locations in 7 states, ensuring seamless service delivery and support.Plan, organize, and evaluate IT and electronic data operations to enhance efficiency and effectiveness.Design, develop, implement, and coordinate systems, policies, and procedures to optimize IT infrastructure.Ensure the security of data, network access.

Aug 2021 - Present

Technical Support Engineer Ii

Irving, Texas, United States

Provide comprehensive IT support in a large corporate environment, specializing in desktop and laptop troubleshooting for both Mac and PC.Administer Windows 7/10 operating systems, ensuring optimal performance and user satisfaction.Support a variety of mobile devices, printers, scanners, wireless connections, and VPN services.Execute IMAC.

May 2021 - Aug 2021

Technical Support Engineer

Richardson, Texas, United States

Responsible for the on-site and remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, printers, and associated peripherals.Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on client assets in both campus and remote locations.Resolve hardware, software, and.

Dec 2020 - Apr 2021

Level 2 Help Desk Analyst(Remote)

Remote

Responsible for delivering exceptional technical support, with a proven track record in help desk and phone support.Expertise in supporting Windows 7 and 10, utilizing remote assistance tools to effectively resolve user issues.Highly proficient in Microsoft Office Suite, Outlook, MS Teams, and WebEx, ensuring users receive comprehensive assistance.Prior.

Oct 2020 - Dec 2020

Senior Technical Analyst

Dallas, Texas

Responsible for on-site and remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, printers, and associated peripherals; serves as the primary liaison between the company and customers for both administrative and technical matters.Provide technical support and incident management through service desk.

Jul 2017 - Oct 2020

Desktop Support Technician Iii

Dallas, TX

Provides basic troubleshooting assistance and ticket resolution for personal computer users.Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves.

Apr 2017 - Jul 2017

Technical Support

Dallas Texas

Effectively handle phone calls, emails, and chat sessions from customers who are experiencing problems with our productsAsking clarifying questions, gathering information; researching, locating answers and providing information to clientHelp customers by providing answers to questions about our software applicationsShare information with other team members.

Nov 2016 - Mar 2017

Information Technology Technician

Hauppauge, New York

  • Resolve hardware, software and networking issues during school integrations of both PC and Mac platforms.
  • Manage/supervise laptop and desktop deployments and provided documented summaries of work assignments.Install, test and configure wireless devices and integrated laptop/desktop to Mac servers/Active Directory.
  • Provide post-integration support for newly constructed school and existing end users.
  • In conjunction with Northwell healthcare system, perform surveys of old… Show more
  • In conjunction with Northwell healthcare system, perform surveys of old assets that will be refreshed at a later time.
  • Performed backups of end user data during the deployment stage so all information gets retrieved
Jun 2015 - Sep 2016

Computer Service Technician

Freelance

Greater New York City Area

  • Provided support for clients throughout the New York City Area.
  • Responsible for the support of Laptop, Desktop and printers for multiple end users.
  • Image, troubleshoot and repair a wide variety of units.
  • Performed Windows, Macs and antivirus updates.
  • Remote support for different users using logmein and teamviewer.
Sep 1999 - Sep 2016

Borough Lead/Field Pc Tech

NYC Department Of Education - DNPS(Division Of Non-Public Schools)

  • Provide technical support and asset management to the NYC Department Of Education - DNPS(Division ofNon-Public Schools) project supporting over 20,000 units including laptops, printers and videoconference equipment.
  • Re-image computer systems, backup, configuring Bios and windows settings.
  • Routine maintenance, troubleshooting and replacing faulty assets.
  • Configure wireless printers and wireless access points.
  • Process online forms for deployment, pickup and… Show more
  • Process online forms for deployment, pickup and delivery.
Sep 2014 - Jun 2015
2 education records

Mark Rivera education

Associate’S Degree, Information Technology

Specializations in business, accounting, information technology, criminal justice, health care administration, human services management.

High School Diploma, Academic

Bushwick High School
FAQ

Frequently asked questions about Mark Rivera

Quick answers generated from the profile data available on this page.

What company does Mark Rivera work for?

Mark Rivera works for Recovery Monitoring Solutions.

What is Mark Rivera's role at Recovery Monitoring Solutions?

Mark Rivera is listed as Information Technology Manager at Recovery Monitoring Solutions.

What is Mark Rivera's email address?

AeroLeads has found 1 work email signal at @recoveryms.com for Mark Rivera at Recovery Monitoring Solutions.

Where is Mark Rivera based?

Mark Rivera is based in Mesquite, Texas, United States while working with Recovery Monitoring Solutions.

What companies has Mark Rivera worked for?

Mark Rivera has worked for Recovery Monitoring Solutions, Stefanini Group, Berry Appleman & Leiden Llp, Insight Global, and Ntt Data Services.

How can I contact Mark Rivera?

You can use AeroLeads to view verified contact signals for Mark Rivera at Recovery Monitoring Solutions, including work email, phone, and LinkedIn data when available.

What schools did Mark Rivera attend?

Mark Rivera holds Associate’S Degree, Information Technology from University Of Phoenix.

What skills is Mark Rivera known for?

Mark Rivera is listed with skills including Windows, System Administration, Software Installation, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, and Outlook.

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