Mark Rivett Email & Phone Number

Retail Area Manager with multi site management experience, using my knowledge, passion and skills to deliver great results through great people.

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  Area Manager

  Superdrug

  Jul 2012 - Present - London, United Kingdom

  Setting sales targets based on company targets and forecasted performance. Creating a business plan in order to deliver expected KPI's.Delivering great customer service by ensuring its a key priority in every store teamTeam Management, developing and coaching a management team and maintaining a clear succession plan in order to deliver an effective, motivated team.Managing and reviewing stock levels and making key decisions about stock control, product ranges and Store Layouts.Working in partnership with the Healthcare Team to deliver the companies Healthcare stratergy. Focusing on my in store pharmicies, Im responsible for supporting the growth in NHs Items, Private Medical Sales, Nurse Led Clinics and other clinical opportunities.Training and development, creating and leading a capability improvement plan, focusing on developing and motivating my management team. Ensuring all stores have a clear structure for training and developing their own store team. Completing regular staff reviews through a formal Performance Development Review.Analysing and interpreting trends to facilitate further business objectives. Creating a business plan and progressing/evolving actions inline with the company objectives.Using information technology, with advanced knowledge of Excel, PowerPoint to record sales figures, for data analysis and forward planning.HR management dealing with performance issues, disciplinary's, appeals, grievances etc. maintaining a quick and efficient process in dealing with ER cases.Recruitment, responsible for managing recruitment of Assistant Managers and Store Managers. Conducting interviews, sending out offers and advertising the role.Ensuring standards for quality, customer service and health and safety are met, resolving health and safety, legal and security issues.Delivering Store Operating Profit for the Area and ensuring stores deliver to expected targets and costs.