Mark Roberts Email & Phone Number

Change of role following successful transfer to MKM systems. I was heavily involved in the IT systems changeover along with central support to manage the migration over to new hardware, and am the main point of contact for branch with central support regarding all IT matters.Main areas of responsibility include maintaining our branches cloud based Health & Safety records for site and staff (have recently been re-audited and have overseen circa 15% improvement in the months since April 21 acquisition)Also heavily involved in stock control, as the requirement for utilizing bin records for stock is new following the acquisition, and we carry a larger stock holding than typical sites (in some cases 100% more products than other MKM branches) this was completed prior to October and our initial stock take has been completed to a level which is acceptable when discussed with MKM training team.Having completed this, moving forward the setup and maintenance of customer terms will be a crucial element to the business, in order to satisfy our existing customer base, and also acquire new customers.If it’s unseen but a necessity for the business to function, then I will typically have that responsibility, or involvement in it.

Ruthin, Denbighshire, United Kingdom

In the 10 years I’ve been working at Richard Williams, I’ve taken on a number of different responsibilities from when I initially began as a member of the counter staff, so providing great customer service at all times. I have also maintained numerous relationships with sales representatives from a variety of companies which supply the firm, which has allowed me to broaden my knowledge of a range of products/materials which we sell. Over time my role has evolved to be less counter based and more on the technology side of the business, and this has given me an understanding of several aspects of IT, including DHCP and admin tasks in AWS. My primary role currently involves maintaining product pricing on our system (Merlin Business Software), this in turn has allowed to me to become proficient in working within Excel and in particular csv files to import updated information into the system. This has also given me an understanding of using SQL, based on the PostgreSQL RDBMS to accurately and efficiently make changes to whole product ranges. Another offshoot from our main software is the addition of Phocas software to allow us to analyze data streams from our core system, and identify sales trends to hopefully expand on successful product ranges, or create strategies to boost sales on slower moving stock.