Mark Robertson Email and Phone Number
Passionate about transforming IT infrastructure into a strategic advantage, I bring over 11 years of expertise in optimizing networks, driving cost-effective operations, and delivering resilient, scalable technology solutions. As a Senior IT Product Manager and Associate Director, I have a proven record of leading high-impact projects in complex, high-stakes environments, consistently aligning technical initiatives with overarching business goals to maximize both performance and ROI.My career has been defined by a commitment to seamless network optimization, operational efficiency, and dynamic team leadership. Whether overseeing large-scale infrastructure upgrades, architecting automation solutions, or managing multi-million-dollar budgets, I approach each project with a focus on precision, transparency, and collaborative success. Recognized for my proactive problem-solving and ability to translate technical insights into strategic actions, I excel in environments that value forward-thinking solutions and adaptability.I am deeply committed to lifelong learning, with extensive certifications in ITIL, Red Hat Linux, and Agile methodologies, as well as training in cutting-edge tools and platforms such as AWS and Python. This commitment enables me to stay at the forefront of technological advancement, ready to implement innovative solutions that position organizations for growth and resilience.Driven by both technology and people, I am excited to continue building partnerships, inspiring teams, and making a meaningful impact in roles that challenge me to think creatively and strategically. Let’s connect if you’re interested in discussing how my skills and experience can contribute to your team’s success.
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Product ManagerThe Depository Trust & Clearing Corporation (Dtcc) Aug 2019 - PresentCoppell, Texas, United States✓ Managed SMART Network operations with ITIL best practices, ensuring performance, SLA compliance, and system connectivity✓ Directed comprehensive upgrades, server migrations, and patch management to enhance efficiency and security✓ Spearheaded cost reduction initiatives, saving $700K by streamlining processes and enhancing vendor negotiations✓ Created and standardized runbooks and protocols, increasing team efficiency and cross-functional knowledge sharing✓ Built strong client and vendor relationships, optimizing service delivery and communication during changes✓ Established circuit contract standards for SLAs, ensuring quality, performance, and provider compliance✓ Managed firewall rules, permissions, and security protocols to uphold data security and system integrity✓ Delivered impactful presentations on network benefits, cost savings, and strategic improvements to leadership and stakeholders -
Computer Engineer Middleware SystemsThe Depository Trust & Clearing Corporation (Dtcc) Apr 2016 - Aug 2019Coppell, Texas, United States✓ Configured Connect (NDM) on ZOS and Linux, ensuring secure data transfer and system interoperability✓ Developed automation scripts to enhance efficiency, reduce risk, and streamline middleware systems✓ Supported cloud infrastructure deployment, leveraging automation for scalable, resilient operations✓ Deployed servers with tailored firewall rules to meet compliance and security standards✓ Conducted disaster recovery testing and risk assessment to maintain operational continuity✓ Maintained AutoSys jobs for EAI domain, ensuring reliable scheduling and mission-critical process performance -
It Business Systems AnalystThe Depository Trust & Clearing Corporation (Dtcc) Aug 2013 - May 2016Dallas, Tx✓ Led projects from initiation to completion, ensuring timely delivery within budget across concurrent initiatives✓ Held cross-functional meetings to align project goals, outcomes, and objectives with business needs✓ Leveraged analytics to generate insights, supporting data-driven decisions by senior management✓ Collaborated with ServiceNow team to track resource allocation, project hours, and manage headcount✓ Presented complex data and project metrics to executives, providing actionable insights✓ Identified and mitigated project risks to maintain project momentum and achieve objectives -
Patient Acct RepPeninsula Regional Medical Center Aug 2012 - Aug 2013Salisbury, MarylandMy principal duties and responsibilities included: Identifying problem accounts with payers; investigating and correcting errors, completing follows-up on missing information on accounts, and resolving past-due account balances. -
Student Athlete Mens BasketballUniversity Of Maryland Eastern Shore Aug 2008 - May 2012Princess AnneI played Division 1 Basketball for 4 years -
Accounting InternPeninsula Regional Medical Center Jun 2011 - Aug 2011Salisbury, MarylandMy principal duties and responsibilities included: observing and assisting with various accounting duties including month end and year end close, preparation of work papers, and account reconciliation.
Mark Robertson Education Details
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Masters Degree -
Accounting -
General Education
Frequently Asked Questions about Mark Robertson
What company does Mark Robertson work for?
Mark Robertson works for The Depository Trust & Clearing Corporation (Dtcc)
What is Mark Robertson's role at the current company?
Mark Robertson's current role is Transformative Senior IT Product Manager | Driving Cost-Effective Infrastructure Solutions & Seamless Network Optimization | Empowering Teams for High-Impact Innovation.
What schools did Mark Robertson attend?
Mark Robertson attended University Of Maryland Eastern Shore, University Of Maryland Eastern Shore, St. Benedict's Prep School.
Who are Mark Robertson's colleagues?
Mark Robertson's colleagues are Alexandra Gonzalez-Anleo, James Conrad, Bernadette R., Raj Kumar, Shushma P., Arumugam (Vasan) Srinivasan , Mba, Pmp® Pmi-Acp®, Linda Gingery.
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Mark Robertson
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