Mark Robertson Email & Phone Number

Coppell, Texas, United States

✓ Managed SMART Network operations with ITIL best practices, ensuring performance, SLA compliance, and system connectivity✓ Directed comprehensive upgrades, server migrations, and patch management to enhance efficiency and security✓ Spearheaded cost reduction initiatives, saving $700K by streamlining processes and enhancing vendor negotiations✓ Created and standardized runbooks and protocols, increasing team efficiency and cross-functional knowledge sharing✓ Built strong client and vendor relationships, optimizing service delivery and communication during changes✓ Established circuit contract standards for SLAs, ensuring quality, performance, and provider compliance✓ Managed firewall rules, permissions, and security protocols to uphold data security and system integrity✓ Delivered impactful presentations on network benefits, cost savings, and strategic improvements to leadership and stakeholders

Coppell, Texas, United States

✓ Configured Connect (NDM) on ZOS and Linux, ensuring secure data transfer and system interoperability✓ Developed automation scripts to enhance efficiency, reduce risk, and streamline middleware systems✓ Supported cloud infrastructure deployment, leveraging automation for scalable, resilient operations✓ Deployed servers with tailored firewall rules to meet compliance and security standards✓ Conducted disaster recovery testing and risk assessment to maintain operational continuity✓ Maintained AutoSys jobs for EAI domain, ensuring reliable scheduling and mission-critical process performance

Dallas, Tx

✓ Led projects from initiation to completion, ensuring timely delivery within budget across concurrent initiatives✓ Held cross-functional meetings to align project goals, outcomes, and objectives with business needs✓ Leveraged analytics to generate insights, supporting data-driven decisions by senior management✓ Collaborated with ServiceNow team to track resource allocation, project hours, and manage headcount✓ Presented complex data and project metrics to executives, providing actionable insights✓ Identified and mitigated project risks to maintain project momentum and achieve objectives

Salisbury, Maryland

My principal duties and responsibilities included: Identifying problem accounts with payers; investigating and correcting errors, completing follows-up on missing information on accounts, and resolving past-due account balances.

Princess Anne

I played Division 1 Basketball for 4 years

Salisbury, Maryland

My principal duties and responsibilities included: observing and assisting with various accounting duties including month end and year end close, preparation of work papers, and account reconciliation.

Masters Degree

Bachelors Of Science, Accounting

General Education

Activities and Societies: Played basketball