Mark Roden Email & Phone Number

Sheffield, England, United Kingdom

Service Delivery Manager working with current and new clients to develop, support and manage Cyber Security solutions. Working collaboratively with our Account Managers, technical teams and clients globally to ensure the clients business has the correct security solution which is delivered, supported and maintained to reduce any risk to the business.

United Kingdom

United Kingdom

Overall responsibility for the operational network support for the BP Upstream business in the North Sea. Ensuring the operational service and projects are delivered in line with the agreed SLA.

Derby

Account Delivery Manager on the Rolls Royce Account responsible for the global delivery of all in-scope services ensuring performance goals are met. Acting as the Service communication focal point for the customer and all HP delivery teams; leading the delivery organisations to timely and cost-effective delivery of SLA requirements, identifying and.

United Kingdom

Design and build ITIL outsourcing services solutions to meet customer needs while being financially competitive.Responsible for:- IT governance- Service Management- Business Management- Multivendor Service Integration

United Kingdom

Global account with offices in - South Africa, Australia, South America, Canada and Europe. Project Managing the outstanding transformation of deliverables which was originally planned as a 12 month project but was now it its 3rd year. Working with Hosting/Network and Desktop Leads to ensure all aspects have been delivered and signed off by the customer.

United Kingdom, Norway, Holland

• Prime escalation for 10 customers throughout Europe & Africa.
• Matrix Manage the multi supplier support; dealing with support/project & commercial issues.
• Hold regular service reviews with the customer and ensure the service is delivered within SLA
• Attending monthly service meetings with the external providers to discuss their performance against the SLA and implement Service Improvement Plans where required.

Global

Ensuring EDS is able to maintain the current level of service for Service Commencement Date and to ensure all processes and handoffs with the new suppliers are agreed and documented. Working closely with the Shell Support teams to understand the business that EDS will support and align the processes with each ITIL disciplines

United Kingdom

• Responsible for Managing a team of 3 to Implement Configuration Management to support the EDS Mainframe, Unix, Network, Storage and Wintel Services.
• Implement the CMDB
• Baseline the Account Asset Database and instigate an audit to verify the current environment.
• Implement the Policy, Procedures and tools required to support Configuration Management.
• Manage the population of the CMDB and ensure the interfaces are in place with other ITIL Disciplines i.e. Change, Release… Show more Responsible for Managing a team of 3 to Implement Configuration Management to support.
• Manage the population of the CMDB and ensure the interfaces are in place with other ITIL Disciplines i.e. Change, Release etc.