Provide leadership and direction to increase our customer satisfaction rate (via Medalia), such as training appropriate staff in better techniques. Implement new media strategies to encourage more business. Bring new ideas to ownership to increase sales as well as retention. assistant front office manager • omni new haven hotel at yale • 10/15-04/16Oversaw all front-of-the-house operations with the goal of providing a superior guest experience. Complete audits of transactions to ensure accuracy. Handle any guest issues in a swift, mindful manner of solving problems completely. Complete numerous reports daily for the management team.

Check in and check out guests. Fufill gst requests. Maintain a balanced bank. Promote resort activities. Wow internal and external guests with superior customer service

Greet and assist guests and patrons of historic resort with luggage and vehicles. Make recomendations for dinning and activities in area. Provide above and beyond customer service to create lasting memories.

Provide security for large historic resort. Respond to emergency calls, and act as liaison between resort and local 1st responders. Address any concerns patrons or guests may have. Monitor all alarm systems on property. Patrol and identify any safety hazards.

Front Office Manager / Relief Night Audit and Rooms Control