Mark Rogers Email & Phone Number

- Overall responsibility for Implementation, Customer Success and Customer Experience for global SaaS and on-premise analytics and data services,- 12+ years working with Healthcare and Public Sector Data Analytics and business intelligence. Specialist in Healthcare Analytics & Data Transformation to OMOP Common Data Model- 5+ years of UK & US client Strategic Relationship Management with portfolio of over £2m ARR. Drove customer ROI and benefit realization through proactive implementation customer success strategies- Planned, implemented and grew new revenue streams in UK & US markets leading to 15% increase in company turnover in year 1. Led a mixed-discipline team, focused on customer benefit realization. - Member of the company's Leadership Team, working alongside C-Suite built a company culture around fulfilment, strengths and freedom to be one's self.- Coordinating company wide data-driven customer success activities to achieve ARR growth, increase retention rates, maximize customer benefits realization and develop customer loyalty.- Directing Customer Experience CX activities at all levels of the business and all stages of the customer life cycle, implementing and managing continual feedback-analysis-action communication loops

Listed skills include Public Sector, Strategy, Local Government, Change Management, and 46 others.