Mark Rosati Email and Phone Number

• Installing, repairing, maintaining, programming and modifying devices and equipment associated with intelligent transportation systems (ITS), traffic control systems, wireless communication technologies and networks. • Install/remove, troubleshoot, repair, program, and calibrate equipment and devices such as, but not limited to, integrated voice and data communications systems, digital/analog public safety two-way wireless equipment, digital microwaves, fiber optic equipment… Show more • Installing, repairing, maintaining, programming and modifying devices and equipment associated with intelligent transportation systems (ITS), traffic control systems, wireless communication technologies and networks. • Install/remove, troubleshoot, repair, program, and calibrate equipment and devices such as, but not limited to, integrated voice and data communications systems, digital/analog public safety two-way wireless equipment, digital microwaves, fiber optic equipment, routers/switches, specialized communications software, and Intelligent Transportation Systems devices including traffic cameras, dynamic message signs, highway advisory radio, and radar speed detectors. • Research and analyze options for incident resolution using our knowledge base, peers, and the Intranet/Internet. • Extensive testing of equipment as well as result documentation. • Provide guidance and training work of less experienced employees. Show less

• Provide hands on support to internal employees for a wide range of hardware and software technology issues and requests in a fast paced high workload environment. • Formally document standardized process in the Knowledge Base. • Research and analyze options for incident resolution using our knowledge base, peers, and the Intranet/Internet. • Supported and lead multiple projects at several properties of MGM Resorts International with the CE Team. • Assisted Deployment Team… Show more • Provide hands on support to internal employees for a wide range of hardware and software technology issues and requests in a fast paced high workload environment. • Formally document standardized process in the Knowledge Base. • Research and analyze options for incident resolution using our knowledge base, peers, and the Intranet/Internet. • Supported and lead multiple projects at several properties of MGM Resorts International with the CE Team. • Assisted Deployment Team with Hardware and Software projects. • Ensures coordination of incident tickets to the proper department for level II or departmental support. • Provide coaching and mentoring to System Technicians for process and objective compliance. Show less