Mark Rowles Email & Phone Number

Radbroke Hall

Own a 1/3rd share of my local pub.

Altrincham

The work I was tasked to undertake as part of this contract was to unpack and create an inventory for all incoming hardware prior to installing it nationwide in Tesco instore opticians. After creating an inventory all hardware was imaged and configured to work with the optical equipment used to test a customers eye sight. I then attended the stores selected to be part of the pilot over a 3 month period to install the hardware overnight. The work involved UK Wide travel and unsociable working hours.

Didsbury

Responsibilities: As a Product Manager at Identity Networks I was in charge of the Policy Management appliance, taking the device from its embryonic beginnings, through testing, development and enhancement, through to market. During this time my main duties wereManaging the Policy Manager development teamCreating appliance test plansTesting of the appliance and updatesProducing configuration and end user guides for the applianceValidating the documentationAssisting the Web team in the design and development of the products web pagesIdentifying and pursuing potential markets for the appliancePresenting the appliance to potential customers and replying to public sector tender invitations

Responsibilities: During my 10-month contract with Steria I was responsible for maintaining the Configuration Management database for several large government clients, namely Communities and Local Government, the Qualifications and Curriculum development agency, Housing Corporation Assessment, Tenant Services Authority and Defence Estates Operations housing Day to day remit includes.Asset ManagementDatabase maintenanceTrend anaylsisImplementation of Service improvement programs

Responsibilities: My main role was to ensure the availability of all necessary services to all operational departments over multiple airline sites and bases in the UK and Ireland with 60 servers for 3500+ end users.Day to day remit includes.Citrix Metaframe XPe implementation management and troubleshootingLotus Notes AdministrationNovell Advanced Admin including application packaging using Zenworks SnappshotEscalation point for Support Team Ensuring availability and performance of central IT resources Operating proactive regime to identify and resolve potential problems before they have detrimental impact (eg Management of Security Updates)Maintaining an inventory of all server hardwarePerforming basic hardware component upgrades, replacements and repairsContribution to the formulation of IT strategy, architecture and development plansShare information, knowledge and experience with others to improve the performance of the team as a wholeProvided on the job training for new IT Staff and ContractorsProcess documentation for colleagues and end usersManagement of Airline Information Management Pervasive database24-7 On-call supportIn addition to my daily tasks I was also involved in several UK wide and overseas projects including;Migrated users and data from NT4 and Lotus Notes to W2K3 / AD and Microsoft Exchange 2007 environments in Dublin, Belfast and SalfordSuccessfully relocated servers and PCs for 60 users in the Palma office Upgraded Dominican Republic office comms and hardware Implemented the migration of all ticket desk IT infrastructure at all UK airport bases Ensured the Business Continuity, Disaster Recovery planning and threat prevention systems were fit for purpose.

Responsibilities: Systems administration and helpdesk role involving the support of 3500 users (global), in a mixed systems environment, administering Windows NT4, Novell 5, Lotus Notes, Citrix 1.8 and airline legacy systems.Application support Office 97, 2000, Lotus Notes, and Citrix clientsTroubleshooting and resolution of hard and software issuesCitrix, Terminal services support, inc Wyse terminalsPC rollout using cloning technology 2nd Line Desktop and User Support Arserve Backup / Restore AdministrationLegato Backup /Restore Administration2nd Line user support on laptop and base unit managed buildsCitrix Terminal Services implementation & support Part of project team to upgrade from Citrix 1.8 to XpaSecurity Cleared

Responsibilities: My role involved network support and administration in NT4 / Netware network on a multiple sites with over 2300 users / 600 desktops.Workstation Config & RolloutSoftware builds and user configurationApplication support Office 97, 2000Troubleshooting and resolution of hard and software issuesNovell AdministrationMicrosoft AdministrationMicrosoft Exchange AdministrationPABX adminIT TrainingCitrix 1.8 Administration, Citrix Presentation Server 4.5 Administration, Novell 5 Administration, NT4 Workstation & Server administration, Managing a Microsoft Server 2003 environment, ITIL Foundation Course

Bsc; Hons, Chemistry

S, General Studies; Chemistry, Physics And Maths

Gcse'S