Oversee a number of trade branches (c11) across the area (c40 colleagues)Encourage the region’s branch management team to develop trade counter business to optimise sales and market share growthResponsible for the regions performance against company KPI targetsEnsure development of the customer service and management of the branchesIdentify health and safety hazards and issues in the region’s depotsEnsure daily rolling stock checks are completed within the branchesCarrying out interviews for new employees into the depotsUndertake bi-annual internal audits within the branches as per company requirements

Ensure that the branch operates efficiently and to high standards Manage and develop a small branch team Work closely with local tradespeople to identify and develop sales opportunities Manage, support and guide trade counter assistants / drivers, ensuring that the branch tasks are completed efficiently and accurately Promote an expanding product range Driving customer sales and maximising margins Provide customers with information such as stock availability, pricing and lead timesDeliver the highest standards in customer service, help customers choose the correct products and build strong lasting customer relationships

Identify customers needs and requirementsAdminister documentation and orders with precisionBuild strong relationships with customers and suppliersPlanning time effectively Monitoring progress of orders to ensure deadlines are keptIdentifying new products and services to enhance the profitability of the businessServing customers and giving advice on sales of building plastics to trade and publicGrowth of trade counter sales far above target

Provide excellent customer service at all times, and build strong customer relationshipsEnsuring full customer understanding and accuracy of completed agreementsPerform Credit & Risk checksResolve in store customer complaints, and refer to management when appropriateFriendly and outgoing manner that can build lasting relationships with customersReliable and resourceful, with the ability to adapt to multiple demandsAchieves challenging targets, particularly around customer serviceConfident with strong influencing and listening skillsWorks well within a team environmentSelf motivated to achieve high standards

Identify customers needs and requirementsAdminister documentation and orders with precisionBuild strong relationships with customers and suppliersPlanning time effectively Monitoring progress of orders to ensure deadlines are keptIdentifying new products and services to enhance the profitability of the businessServing customers and giving advice on sales of building plastics to trade and publicGrowth of trade counter sales far above target

Responsible for internal sales for the whole of Norfolk and Suffolk for aggregate sales and Birmingham for Asphalt sales.Working closely with and administering sales for external sales Representatives Develop relationships between new and existing customers.Working to and exceeding high targets in a difficult time for the economy Actively involved in key projects of significant value Attending meetings to plan a local sales strategy and key areas for development going forwardPromote the use of recycled materials where available Deliver very high levels of customer service using “Yes And” strategy

Effective qualification of prospective customersMaintaining close customer contactBuilding the correct package for the customerDelivering high levels of customer service

Growth and maintenance an account to over 7000 casesMentoring and tutoring new members of staffObtaining products and terms from insurers to meet individual needs and requirements Average of 75% renewal retentionMaintain and meeting high targets