HIGHLIGHTS OF EXPERIENCESelected for Comcast’s “Linked to Leadership” program. I was provided the opportunity to meet with senior Comcast cable and western division leadership at the Colorado corporate offices.Elected as supervisor support for Lynnwood’s call center leadership team. Rated as the #1 score card performer at Comcast’s Lynnwood call center for the quarter. Selected for CommTech Jeopardy – an internal national competition for customer experience representatives to compete in a knowledge challenge.Creative problem solver with excellent analytical abilities: skilled at effectively communicating with internal team members and customers.SUMMARYI am responsible for troubleshooting and negotiating with our customers to ensure their experience is positive. In this role, I have to solve problems and influence internal Comcast teams to help me solve technical and product issues. I am a think-on-your-feet multi-tasker who is able to turn any situation around and leave or customers with a good experience after calling with an unexpected issue that caused them inconvenience.I am the front line customer resource, handling everything from technical questions about Comcast’s products and equipment, addressing billing issues, while promoting and selling new products and services. I have sound judgment, strong tact and diplomacy, and the talent to think “off-script” to deliver the best solution in a timely, efficient manner. Our company strives to improve our Net Promoter Score and I am the front line to our customer’s experience.