Mark S. Email & Phone Number

United States

Traverse City, Michigan

IT Administrator for Oilgear location in Traverse City, Milwaukee and Nebraska which include support, computer replacement, inventory management and server infrastructure at several data centers.

Traverse City, Michigan

Traverse City, Mi

IT SpecialistChestnut ConsultingHelp Desk support – answer support calls in a friendly, professional manner. Respond in a timely fashion to email requests and resolve issues. Ensure support queue remains up-to-date. Document calls, establish priorities, and track resolutions. Escalate when necessary.Hardware – repair and troubleshoot hardware issues. Call in repairs on warranty equipment. Manage and track changes to company inventory.Applications – work with software vendors to resolve issues. Provide support for Microsoft Office 365. Maintain Windows patches and software updates on client PCs.Core Application Support - provide advanced troubleshooting and administration of core software applications. Work with vendor on problem resolution. Regularly meets with client leadership to customize software to reflect key business processes.Server environment – manage and maintain Windows Active Directory environment including:o Install server operating systemso Manage patching for servers and workstationso Administer database, messaging, file and print serverso Create, edit, & delete Exchange, AD User, and Email Security accountso Maintain permissions on file and folder structureo Check server log files daily and research any errorso Monitor backup server; research and report any errors;o Administer Hyper-V, App-V, and RDS technologieso Familiarity with other virtualization technology (XEN, VMWare, Etc)Network – install & manage switches, battery backup units, firewalls, and wireless equipment.Printers – coordinate printer installations with vendor.Training – provide end-user and vendor training on systems as requested.Documentation & Procedures – Keep documentation up-to-date.

Http://Consultingevolved.Com/

Help Desk support – answer support calls in a friendly, professional manner. Respond in a timely fashion to email requests and resolve issues. Ensure support queue remains up-to-date. Document calls, establish priorities, and track resolutions. Escalate when necessary.Hardware – repair and troubleshoot hardware issues. Call in repairs on warranty equipment. Manage and track changes to company inventory.Applications – work with software vendors to resolve issues. Provide support for Microsoft Office suite. Maintain Windows patches and software updates on client PCs.Core Application Support - provide advanced troubleshooting and administration of core software applications. Work with vendor on problem resolution. Regularly meets with client leadership to customize software to reflect key business processes.Server environment – manage and maintain Windows Active Directory environment including:o Install server operating systemso Manage patching for servers and workstationso Administer database, messaging, file and print serverso Create, edit, & delete Exchange, AD User, and Email Security accountso Maintain permissions on file and folder structureo Check server log files daily and research any errorso Monitor backup server; research and report any errors;o Administer Hyper-V, App-V, and RDS technologieso Familiarity with other virtualization technology (XEN, VMWare, Etc)Network – install & manage switches, battery backup units, firewalls, and wireless equipment.Printers – coordinate printer installations with vendor.Training – provide end-user and vendor training on systems as requested.Documentation & Procedures – Keep documentation up-to-date.

Traverse City, Michigan

As the Projects Manager I handle all parts of the network projects from communication to the cleint to the final walk through with the customer. I have two engineer teams that I coordinate multiple projects at the same time.I also am the Quality Control Manager which allows me to keep in touch with all the customers making sure that all issue's are handled in a timely manner.

Williamsburg, Mi

Mark D. Styles mstylestech@gmail.comObjective: To find a position in the field of IT and/or network support where I can continue to learn new skills while also providing excellent customer service on behalf of my employer.Education: B.S. in Business (Marketing), Ferris State UniversityComputer Networking Experience:LAN / WAN and IP management; Ethernet or wireless900 MHz, 2.4 GHz, 5.8 GHz point-to-point wireless networks and access points, MikroTic managed switches and other network hardware, VPN technologiesDevicesPC / Macintosh computers, Android and iPad tablets, and other mobile devicesOperating SystemsWindows 7 and previous, Mac OS, Android, MikroTic RouterOSSoftwarevtiger CRM, GoTo Assist, point of sale softwareOffice 2010, multiple antivirus / spyware / malware programsInternet Explorer, Google Chrome, Firefox, Safari, UbiquitiHardwarePC teardown and rebuildNetwork printers and storage devicesEmployment Wireless Internet Specialist, Cherry Capital Connection 2008 – presentHistory: (DO NOT CONTACT AT THIS TIME)Complete home / business installation, including roof mountsInstall equipment on towers to extend network reachOn-site and remote technical supportSki Instructor, part time at area resorts 1995 – presentConduct educational clinics and certification examsRecord personalized video skiing analysisProvide outstanding personalized customer serviceGolf Professional, summers 1995 – 2008Provide outstanding personalized customer service to members and guestsManage a staff of 10-20 full- and part-time employeesManage $75,000 budget including meeting revenue targets References: Available upon request

Head Golf Professional

Manage Golf Shop Operations and manage after School Ski Programs

Bachelor Of Applied Science (B.A.Sc.), Business Administration, Management And Operations

Bachelor's of Science with a minor in Professional Golf Management

Basic High School Education K-12

Bachelor'S Degree, Ferris State University

Basic K - 12 Education