Mark S. Email & Phone Number

Saint Paul, Mn, Us

United States

SF Admin duties:- Responsible for the redevelopment of Sales Cloud instance - Relaunch Einstein Activity Capture - Built sales results and pipeline dashboards to be able to see current state of sales as a whole or by team or team member. - Develop and deploy products and product schedules. - Deprecate and transition data from old custom objects to standard and new custom objects. - Create new objects and processes using flows to bring budgeting exercises into system.- Support a current user base of 55- Train user base on system functionality and usageSales Analyst Duties- Redeveloped C-level reporting to improve visibility of sales pipeline and forecasts and reduce the amount of time spent generating them.- Produce daily/weekly/monthly reporting for all levels of the organization- Support the IT team in producing reporting through Qlik

Plymouth, Minnesota, United States

- Supported the organization with over 150 active users and led company-wide user training- Managed an average volume of 10-15 tickets per week- Developed sales forecasting tools for account plans to improve visibility to the sales pipeline- Built custom object to manage incentive program- Created custom list views, dashboards, reports, and flows for users- Rolled out multi-factor authentication security and Outlook integration- Constructed custom project templates in Taskray

Plymouth, Mn

- Complete overhaul and redevelopment service call platform - Grew department revenue from $3m to $6.7m over 2 years- Negotiated multi-year service contracts with national retail chains- Developed standardized service-quoting tool for sales team- Collaborated with salesforce implementer to design service management tools

Plymouth, Mn

- Negotiated a pioneering labor warranty program with largest international lighting manufacturer to streamline cost allocation- Developed change order management process bringing the average change order from 90 days to 2 business days - Managed and grew logistics team from 3 to 8 individuals- Reduced excess inventory by 90% totaling more than $2 million- Developed and deployed a company-wide continuous improvement platform

Plymouth, Mn

- Managed and grew audit team from 6-22 individuals throughout the country- Coordinated 100-200 weekly site visits nationwide- Prevented $2 million in errors annually by developing quality control program- Implemented custom tools for onsite data collection and standardization

Plymouth, Mn

Burnsville, Mn