Mark S. Email & Phone Number

Experienced Dispatcher with a demonstrated history of working in the utilities industry. Skilled in Software Documentation, Contract Management, Troubleshooting, Training, and Power Generation. Strong operations professional graduated from Pikes Peak Community College.

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  Csu Emerg Dispatcher

  Colorado Springs Utilities

  Mar 1987 - Present

  Experienced and motivated dispatcher with over 33 years in the utilities industry. Skilled in customer service, emergency dispatch, field work and office administration. Extensive geographical familiarity of the city of Colorado Springs with a widespread knowledge of multiple departments and employees throughout the organization. Additionally, I offer data entry skills, radio communication knowledge and operate a number of computer programs currently utilized by Colorado Springs Utilities with proficiency. • Contacts or dispatches crews, mobile units or personnel to address repair, service or emergency needs.• Responds to telephone requests for emergency and non-emergency assistance and notifies fire and police when necessary.• Monitors dispatched units for completion of task, emergency or availability.• Coordinates communications and information with field crews, mobile units and other personnel and agencies. • Responds to inquiries from the public regarding activities or directing public to the appropriate source.• Operates a variety of equipment including Mobile Data, two-way radios, telephones, pagers, intercom systems, radio transmitting systems, computers, printers and call-management sequencers in accordance with regulations and FCC guidelines• Prepares and maintains records, logs, reports, information resources, maps and directories. • Conducts tests of radio frequencies. • Plans, prioritizes and schedules daily work activities of appropriate field personnel. • Operated a variety of equipment including CC&B, CLEVEST, PORD, iCal l, Everbridge, Utilisphere, GIS, USC, Kubra, two-way radios, telephones, pagers and intercom systems

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  Pikes Peak Community College