Mark Sims Email & Phone Number

Dallas/Fort Worth Area

Cross Functional Global Leadership • Manager - Remote Collections Leader. Managing agents and supervisors in four countries.• Manager - Remote Customer Service Account Help Desk Manager• Manager - Project Management Team Manager• Manager - Remote Virtual Centralize Reception Manager• Analyst – Creating and distribution of all reporting within the respective teams. • KPI’s – Analyst • Leader – Quality Team and Customer Service Case Manager. • Talent Acquisition Manager

Dallas, Texas, United States

Cross Functional Global Leadership • Leader - Remote Collections Manager. International Leader of Associates and Supervisors • Leader – Remote Customer Service Account Help Desk Manager• Leader – Project Management Team Manager• Leader – Remote Virtual Centralize Reception Manager• Analyst – Creating and distribution of all reporting within the respective teams. • KPI’s – meeting standards. • Leader – Quality Team and Customer Service Case Manager. • Talent Acquisition Manager

Plano, Tx

Cross Functional Domestic Leadership Leader of Leaders- Multi-site Leader of the Executive Escalations Support Team including the Office of the President, and Complexed Case Resolution Investigation team. Implements and executes on process improvements to Support the Contact Center.• Leadership- Managed managers at four domestic locations.• Leadership- Managed the Executive Escalations and Office of the President teams throughout the country. • Leadership- Managed the Call Center Advocacy Supervisory team. • Leadership -Quality Assurance Team

Midolthian , Tx

 Leadership - Manage the direction and flow of the supply chain -distribution operations center to completion, ensuring on-time and accurate delivery to the client 100% priority commitment achieved 2011. Unblemished OSHA requirements.  Turnaround Leader, Lead team to consistent top achievers.

3.8

Business Management

Bachelor Of Science - Bs, Business Management