Mission driven and results-focused Operations leader with primary emphasis on Contact Center success and improvements. Expertise - Retail Contact Center Operations, Collections, Quality Assurance, and Escalated Services. Successful track record of leading multiple teams at multiple sites. Spearheads operational change while empowering and developing associates to become difference-makers in their careers. Seventeen years of Contact Center Leadership. Core competencies include:LeadershipCoaching and Development Business OperationsCustomer ExcellenceCollections/ SalesQuality AssuranceTalent DevelopmentInvestigations - ClaimsStaff CoachingBudget AnalysisCulture AnalysisChange ManagementConnect with me at:►►►mark.sims@ymail.com◄◄◄
Listed skills include Collections Management, Billing Management, Credit Management, Distribution Management, and 39 others.