• Focused on the architectural design and technical delivery of larger scale and more complex Business Objects deployments, sometimes also utilising bolt-on software solutions from technology partners such as InfoSol’s InfoBurst, Antivia’s XWIS and MeLLmo’s Roambi.• Highly experienced in scoping, designing and running migration projects to migrate clients from earlier releases of Business Objects / Crystal Enterprise to the latest release.• Work closely with the Sales team, sometimes assisting with meetings of a Pre-sales nature.

• Integral to a specialist Mid-Market pre-sales team selling the full Business Objects BI product stack across all industry verticals. Jointly accountable for achieving sales targets.• Specific duties included providing consultative meetings with clients, positioning product capabilities, responding to RFIs and RFPs, creating custom demonstrations, scoping and implementing Proof of Concepts, and analysing and communicating Return on Investment.• Ensured the ongoing success and growth of the partner ecosystem by providing support, advice and bespoke training as well as presenting at a number of partner-focused events.• Recognised and awarded by the Director of Pre-Sales for “outstanding contribution” on several occasions.• Continually achieved growth in license revenue quarter-on-quarter, year-on-year, despite tough and ever-increasing targets. The Mid-Market team was the only team that managed this.• Qualified for “Quota Club” in Australia by providing exceptional pre-sales support to the sales teams that directly resulted in substantial revenue for the business.• Developed many long-standing client relationships and became their trusted advisor. Achieved this by showing a real understanding of their business issues and being particularly creative in developing appropriate solutions to address them.• Provided specialist mentoring across the local and worldwide pre-sales organisations. For example, setting up and educating a Geographical Information Systems (GIS) Champion team so that Business Objects would be more successful selling BI solutions that integrate with third-party GIS technologies.• Always part of product Beta programs. Recognised within the local pre-sales organisation as a primary person to go to for in-depth information on new products, releases, and features.

• Resolved critical customer problems related to server products. Worked in the European Support Centre providing specialist support to customers and colleagues for the complete Business Objects product stack.• Recognised as a portal customisation and integration expert and became the lead resource for support cases related to Business Objects VBA, ASP, and Java SDKs.• Mentored new staff and ensured they developed and reached a satisfactory level of performance.