Mark Sauer

Mark Sauer Email and Phone Number

Franchise-Owner, Bitty & Beau's Coffee Shop in Waco, TX @ Waco, TX, US
Waco, TX, US
Mark Sauer's Location
Waco, Texas, United States, United States
Mark Sauer's Contact Details

Mark Sauer personal email

n/a
About Mark Sauer

I am now happily retired from a career of selling B2B technology solutions, devoting myself to enjoying our kids and grandkids, and partnering with my wife Amy to manage a Bitty & Beau's coffee shop in Waco, TX, where all of our front line employees have an Intellectual or Developmental Disability such as Down Syndrome or Autism. It's more than a cup of coffee!Both our daughters graduated from Baylor, and met their husbands there, and our daughter in law has family in nearby Austin, so we're looking forward to many visits to Waco from our kids and grandkids, and to creating many memories with them.

Mark Sauer's Current Company Details
Bitty & Beau's

Bitty & Beau'S

Franchise-Owner, Bitty & Beau's Coffee Shop in Waco, TX
Waco, TX, US
Mark Sauer Work Experience Details
  • Bitty & Beau'S
    Bitty & Beau'S
    Waco, Tx, Us
  • Bitty & Beau'S
    Co-Owner, Bitty & Beau'S Coffee Shop In Waco, Tx
    Bitty & Beau'S Nov 2020 - Present
    After a career of selling B2B technology solutions, Amy and I have "retired" to Waco TX to open the 4th franchised location of Bitty & Beau's Coffee Shop, and we couldn't be more excited! Bitty & Beau's is a human rights movement disguised as a coffee shop - all their front line workers are people with Intellectual or Developmental Disabilities (IDD) like Down Syndrome or autism. To top it off, we love Waco - both our daughters went to Baylor and met their husbands there. Check out the link below for more info on B&B's.
  • Salesforce
    Regional Vice President - Service Cloud
    Salesforce Feb 2018 - Oct 2020
    Lead a team of Service Cloud Specialists responsible for delivering innovative solutions to clients in the Healthcare Life Sciences Enterprise market across the US. Responsible for driving revenue and success in the Service Cloud and Communities solution areas. Our team builds provocative points of view, innovative solution visions, business cases, and strategic proposals for some of the world's largest Payers, Medical Device, and Pharmaceutical companies.
  • Salesforce
    Senior Strategic Account Manager
    Salesforce Jun 2015 - Jan 2018
    Salesforce helps clients transform their business through:1) Customer Engagement: Enhancing the customer experience at every touchpoint by providing all relevant information to the endpoint of every customer interaction2) Employee Enablement: Empowering all employees, front and back office, with the tools and information they need to perform their job more quickly and effectively3) Workflow Acceleration: Front ending or replacing legacy systems to streamline integration and simplify workflowsVoted the World’s Most Innovative Company four years in a row by Forbes, Salesforce pioneered cloud-based computing and has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes connect to their customers like never before using the latest innovations in mobile, social, and cloud technology.
  • Mattersight Corporation
    Vice President
    Mattersight Corporation Dec 1997 - May 2015
    Chicago, Illinois, Us
    Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight Predictive Behavioral Routing uses advanced predictive algorithms to automatically pair each caller with the best available agent to handle that specific caller based upon agent performance variability and customer data, including personality, communication style, behavioral characteristics, and previous interaction history.Mattersight's Behavioral Analytics managed service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to improve operational performance and predict future customer and employee outcomes. Mattersight’s analytics employs over 8 million proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Energy, Transportation, and Government depend on Mattersight’s applications. www.Mattersight.com.
  • Siemens
    Director, Procenter Professional Services
    Siemens 1982 - 1997
    Munich, De
    Established, staffed, and managed a new professional services business unit called ProCenter Professional Services. This unit provided new consulting and systems integration services to Siemens call center clients. Results included industry-wide recognition of the ProCenter name, increasing win rates in the field, and increased client satisfaction.
  • Siemens Enterprise Communications
    Major Systems Director
    Siemens Enterprise Communications 1992 - 1995
    Munich, Bavaria, De
    Provided field support for all branches in the Central Area, responsible for assisting the Area VP in executing the Central Area strategy through the branches. Results included consistent #1 performance for the Central Area in terms of balanced performance for sales results, profitability, and customer satisfaction.
  • Procter & Gamble
    Unit Manager
    Procter & Gamble Jun 1978 - Jun 1982
    Cincinnati, Ohio, Us
    Progressed in responsibility from salesperson to staff to Unit Manager. Resigned when offered a brand management role in Cincinnati, because I wanted to transition to technical sales.

Mark Sauer Skills

Crm Professional Services Analytics Managed Services Business Development Saas Solution Selling Telecommunications Enterprise Software Strategy Call Centers Call Center Customer Experience Contact Centers Go To Market Strategy Vendor Management Strategic Partnerships Business Alliances Cloud Computing Business Intelligence Channel Partners Customer Experience Management Unified Communications Outsourcing Product Management Pre Sales Sales Enablement Sales Salesforce.com Start Ups Lead Generation Predictive Analytics Leadership Customer Relationship Management Software As A Service

Mark Sauer Education Details

  • University Of Michigan - Stephen M. Ross School Of Business
    University Of Michigan - Stephen M. Ross School Of Business
    Marketing
  • Gies College Of Business - University Of Illinois Urbana-Champaign
    Gies College Of Business - University Of Illinois Urbana-Champaign
    Marketing

Frequently Asked Questions about Mark Sauer

What company does Mark Sauer work for?

Mark Sauer works for Bitty & Beau's

What is Mark Sauer's role at the current company?

Mark Sauer's current role is Franchise-Owner, Bitty & Beau's Coffee Shop in Waco, TX.

What is Mark Sauer's email address?

Mark Sauer's email address is ma****@****ght.com

What is Mark Sauer's direct phone number?

Mark Sauer's direct phone number is +184782*****

What schools did Mark Sauer attend?

Mark Sauer attended University Of Michigan - Stephen M. Ross School Of Business, Gies College Of Business - University Of Illinois Urbana-Champaign.

What are some of Mark Sauer's interests?

Mark Sauer has interest in Social Services, Children, Economic Empowerment, Education, Poverty Alleviation.

What skills is Mark Sauer known for?

Mark Sauer has skills like Crm, Professional Services, Analytics, Managed Services, Business Development, Saas, Solution Selling, Telecommunications, Enterprise Software, Strategy, Call Centers, Call Center.

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