Mark Sauer Email & Phone Number

Waco, TX, US

After a career of selling B2B technology solutions, Amy and I have "retired" to Waco TX to open the 4th franchised location of Bitty & Beau's Coffee Shop, and we couldn't be more excited! Bitty & Beau's is a human rights movement disguised as a coffee shop - all their front line workers are people with Intellectual or Developmental Disabilities (IDD) like.

Lead a team of Service Cloud Specialists responsible for delivering innovative solutions to clients in the Healthcare Life Sciences Enterprise market across the US. Responsible for driving revenue and success in the Service Cloud and Communities solution areas. Our team builds provocative points of view, innovative solution visions, business cases, and.

Salesforce helps clients transform their business through:1) Customer Engagement: Enhancing the customer experience at every touchpoint by providing all relevant information to the endpoint of every customer interaction2) Employee Enablement: Empowering all employees, front and back office, with the tools and information they need to perform their job more.

Chicago, Illinois, US

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight Predictive Behavioral Routing uses advanced predictive algorithms to automatically pair each caller with the best available agent to handle that specific caller based upon agent performance variability and customer data, including.

Munich, DE

Established, staffed, and managed a new professional services business unit called ProCenter Professional Services. This unit provided new consulting and systems integration services to Siemens call center clients. Results included industry-wide recognition of the ProCenter name, increasing win rates in the field, and increased client satisfaction.

Munich, Bavaria, DE

Provided field support for all branches in the Central Area, responsible for assisting the Area VP in executing the Central Area strategy through the branches. Results included consistent #1 performance for the Central Area in terms of balanced performance for sales results, profitability, and customer satisfaction.

Cincinnati, Ohio, US

Progressed in responsibility from salesperson to staff to Unit Manager. Resigned when offered a brand management role in Cincinnati, because I wanted to transition to technical sales.

Mba, Marketing

Bs, Marketing