Mark Schaefer Email & Phone Number

Wisconsin

Greater Milwaukee Area

Responsible for all Whelan personnel and operations in Wisconsin including the oversight of the branch office located in Wauwatosa, WI, the development of new markets and business growth, providing professional and immediate support to current customers and assisting current employees in their development.• Oversaw day-to-day operations at the WI branch office including, P&L management, payroll, accounts payable/receivable, ordering and distribution of supplies, equipment and uniforms, management of fleet vehicles, contract compliance, personnel licensing and training.• Initiated and led the strategic relocation and expansion of Whelan’s Wisconsin branch office, without increase to operating expenses while increasing accessibility, functionality and growth potential.• Developed and initiated an aggressive recruitment strategy through web marketing, job fairs, on-site recruitment at area colleges, tech schools, VA, and VFW and Legion posts, leading to full + staffing levels, reduced OT expenses and increased operational capabilities.• Eliminated costly projects and consolidated Client base, increasing operational efficiencies and profitability. • Maintained high level of customer support and communication to address and resolve concerns, provide additional staff in the event of special events or emergencies, negotiate additional contract terms and extensions.Oversight of Whelan security programs at 8 MillerCoors Breweries across the country including direct responsibility for day-to-day security operations at the MillerCoors, Milwaukee Corporate Headquarters and Brewery. Monitored nationwide contract compliance for 200 security personnel including, training, licensing, safety violations, security/criminal incidents and certifications and interfaced with local managers to improve performance. Oversaw operation of the MillerCoors Command Center.

Milwaukee, Wisconsin

Responsible for business development and marketing throughout Wisconsin with a focus of building beneficial relationships within the private and public sector including: healthcare, higher education, manufacturing, distribution, high rise and commercial real-estate, residential, financial institutions, law enforcement and local/state/federal government that foster increased security and safety. An additional and very exciting aspect of this role was increasing the G4S presence with "Improvement Districts" throughout the Country by promoting G4S Public Safety/Service Ambassador (PSA) services. G4S PSA's help provide a Safe, Clean and Friendly Downtown environment for millions of residents, students, employers, businesses, visitors and employees in cities across America.

Milwaukee, Wi

Directed top-to-bottom operations of $l9M, 3-office territory and functioned as primary contact for 4 key clients. Accountable for HR. administration, training, P&L, purchasing, facilities management, media/public relations, quality assurance, business development, marketing and more. Managed 13direct reports and 600+ armed and unarmed uniform security personnel and Public Service Ambassadors at 50+ client sites (70-80 locations). Networked and lobbied municipal, state, and law enforcement agencies. Handled sales, marketing, business development, proposals, presentations, trade shows, contract negotiations and client relations, maintaining a 98% retention rate.• Grew operations from a single Milwaukee office of 2 overhead staff and 70 employees to 3 offices, 13 overhead staff and 600+ employees.• Instilled an atmosphere of teamwork, ownership, and accountability; implemented training, team­ building, recognition and field support programs, resulting in 12% turnover vs. security industry average of well over100%.• Led the business development and marketing efforts with a resulting revenue growth from $2M to$18M, making G4S the industry leader in Wisconsin.• Won many hard-fought contracts with Milwaukee County Transit, Courthouse, Airport and Sheriff's Office, requiring testifying in front of county Boards and sub-committees and debates in televised forums.• Drove successful nationwide initiatives and ensured successful and consistent service delivery.• Developed DOT and OFCCP audit compliance processes resulting in a 100% success rate• Implemented statewide safety programs leading to a sustained culture of safety, leading to 130% reduction in loss work claims.• Drove the implementation and wide spread use of state-of-the-art technologies across a broad array of customers both state wide and nationally, improving accountability, communication and value.