Mark Schep Email & Phone Number

Utrecht, Netherlands

Amsterdam, North Holland, Netherlands

At Tikkie I identify and quantify opportunities to improve user engagement using data & analytics. My analyses help to understand where to engage, and where to relax. This way Tikkie can focus on what's important now, and what will be in the near future.

Netherlands

Wij zijn experts in het veilig verzamelen van persoonsgegevens. Stop met het gebruik van onveilige WordPress formulieren en meld je aan voor onze pilot. We hebben we nog enkele plekken beschikbaar. Neem contact met ons op voor meer informatie!

Utrecht, Utrecht, Nederland

If you're looking to unlock the power of data science in your organisation but aren't sure where to begin, I'm here to help. As an entrepreneurial freelance data scientist, I specialise in identifying and validating data science related business cases and delivering results that help my clients succeed. With a motto of "Make it work, make it better, make.

Utrecht, Netherlands

Used Generative AI and other effective methods to improve the handover between Billie the chatbot and Customer Service. With an investment of only 1 day per week, we managed to build and iteratively improve a (GenAI) handover service, validate its effectiveness, and implement a significant part of the solution. Can't wait to see the next steps from the.

Utrecht, Netherlands

Based on extensive data analyses I initiated several A/B experiments on the account pages of the bol.com website and in ‘Billie’ the chatbot (using LLMs). The experiments lead to significant changes in the way of working as well as cost savings.

Utrecht, Netherlands

The advertising team needs to continuously and quickly develop display banners. They relied on expensive, external designers manually creating each banner. I automated this by developing a web app to create sets of 21 display banners in less than 30 minutes. The tool made it possible to in-source the process, massively reduce costs, and increase the number.

Utrecht, Netherlands

Identified significant costs savings based on extensive data analyses of Google Ads & internal sales & finance data. On top I built a business case to switch from revenue to profit steering and drafted the roadmap to get there. This is now the new direction.

Utrecht, Netherlands

Online Customer Service: Improve FAQ on the account pages

Utrecht, Netherlands

Developed a data pipeline to monitor the number of packages that were sent without additional box, thus preventing waste and improving sustainability. Added an automated pipeline that suggested for which products NoPack should be turned on or off

Utrecht, Netherlands

Developed a model that predicted which customers that were using post payment would most likely ended up in debt collection. The model was implemented in an AB test to monitor the effect on buying behaviour.

Utrecht, Netherlands

Advertising via Bol: Optimising display campaigns

At Fotoboef, we design, build and rent out amazing foto booths.

Amsterdam En Omgeving, Nederland

Utrecht Area, Netherlands

Eindhoven Area, Netherlands

I was responsible for the process modelling, analyzing and optimizing a new IT system that was used by the university as a quality control tool.

Eindhoven Area, Netherlands

Together with four friends, in 2010 I took the challenge to organize a huge student party in a subtropical swimming pool. My responsibilities focused mainly on finance and coordination an intensive marketing campaign. My responsibilities changed in the subsequent years to a more advising role. The attendance to the event grew from 500 students in 2010 to.

Eindhoven En Omgeving, Nederland

My responsibilities focused strongly on designing and implementing a new external affairs strategic plan for the subsequent years for the confederation board of ten cooperative student consultancy firms. As a result I introduced several new products, implemented a new Customer Relationship Management System and quality control tools. By now my successor.

Eindhoven En Omgeving, Nederland

My bachelor thesis consisted of analyzing and redesigning a digital consumer finance process at De Lage Landen, part of the Rabobank Group. During the project I independently collaborated with specialists from different disciplines, management levels and organizations to be able to provide a broadly accepted set of short and long term solution directions..

Eindhoven Area, Netherlands

My role within the committee requested me to collaborate intensively with two universities, three student associations and the fire department and a whole team of service employees of the university. I was responsible for the permits for the events. I contributed a lot to all organizational aspects that one may expect from facilitating a five day.