Focused on delivering quality Salesforce CRM and CPQ application. Building a profitable CRM practice• Implemented cutting-edge Salesforce functionality (Sales Agreements) at a large medical device company• Managed several clients• Managed contractors on various concurrent projects

Involved in projects and engagements in a wide variety of roles including sales consultant, business analyst, technical lead, developer, project manager, and account manager. Engaged C-level executive and business owners in high-level functional and project topics. Led developers and integration teams at technical and detailed level issues.• Critical team member of 4 SalesForce (Apttus) Projects, and 15 Siebel Projects • Served as Architect on full implementations (from pre-sales to post production) of enterprise systems that included: - Salesforce Apttus CPQ for a global (multi-currency, multi-lingual) technology company - Siebel implementation as part of a RODOD stack (Rapid Offer Design and Order Delivery) - Mobile implementation (on iOS) connecting to Siebel and SalesForce with very large mobile datasets (user with millions of records) - Call center applications with 2000+ users - Integrated mobile applications with 2000+ users - Integrated websites ordering - Processing 30,000 orders per day - Multi-year and multi-million dollar implementations• Managed performance tuning, load testing and stress testing projects• Project Manager for $2M+ CRM and PRM projects• Saved a project from extreme overruns in budget and timeline when taking over the project by replacing a 30 person off-shore team with a 5 person on-site team• Created sales proposals and Statements of Works (SOWs) for multimillion dollar enterprise systems and smaller 100K+ mobile applications• Built and presented sales demo applications to showcase newly productized functionality• Handled invoicing and billing on several concurrent projects• Developed integrations via Web Services, JMS, JDB, and RESTful services• Developed UI in modern mobile technologies such as AngularJS, Objective C, JavaScript• Conducted management reviews of employees

Architect for overall processes including return order (RMA) processing, eService self registration, asset registration, SR Process, legacy data loads. Defined development standards and release management tools for the development team.• Key sales team member of $5M+ eService project• Designed and managed 5 concurrent interfaces - Web Service integration of Return Orders to and from SAP - Asset Registration to back office databases via a Web Service - JBS (Java Business Service) to authenticate users with a SSO (Single Sign On) application - Web Service integration for Trade and Compliance validation - EIM Batch loads of Accounts, Contacts, Products, Pricing, Agreements

Managed team of Siebel developers through major and point release implementations. Managed integrations with technical teams from the Monster.com site application and billing systems. Worked with business analysts to implement new features. Managed and designed multiple concurrent development projects.• Designed a large integration system between two order systems each with independent customer bases • Enabled the order automation processes between the provisioning system, the CRM system and the Finance system• Analyzed Oracle’s Order Management to replace Siebel’s Quote, Order, Pricing and Product modules• Facilitated the implementation plan as the release manager• Defined the project methodology, project documentation and change control process• Led several integration projects, including using Web Services, EAI objects, EIM, and direct SQL

Worked in Consulting as a Technical Lead and a Project Manager and in Expert Services as a Configuration Specialist. Duties as Project Manager included leading and training 20 consultants, developing and managing project plans, reporting project status and issues to senior management and identifying strategic sales opportunities for Siebel Systems. As Technical Lead duties included acting as principal developer responsible for developing and deploying complex products and application functionality, working closely with product marketing to identify and build product enhancements and bug fixes, helping Expert Services define technical best practices. Duties in Expert Services included configuration reviews and performance tuning.• Received the Competency Customer Satisfaction Award for project involvement with 5 different clients• Personally requested by international telecom customers to be the technical lead and project manager of their order management projects. Customers included AT&T Business & Consumer Services (New Jersey), Bell Canada, Alltel (Arkansas), BT Belfast (Northern Ireland), WorldCom (England), HTK (Hong Kong), Vodafone (Portugal), Alestra (Mexico)• Gained extensive hands-on knowledge of order management processes, Enterprise Application Integration (EAI), Enterprise Integration Manager (EIM), Siebel Tools, Sales Force Automation, Call Center and Siebel Data Model

Implemented Baan IVc (ERP) software. Involved in complete ERP implementation as a Business Analyst including requirements, training, customization development, testing, and post implementation support.• Successfully implemented Baan IVc Distribution (Inventory, Sales, Purchasing, Shipping)• Analyzed business processes to better utilize Baan's OOTB functionality

Implementing and training Baan's ERP (Enterprise Resource Planning) system as a functional consultant. Focused on Baan's Logistic, Manufacturing and Distribution modules.