Mark Schubert Email and Phone Number

BACKGROUNDI am an experienced manager with more than 20 years in the South Australian workplace insurance and case management sector, advising employers in their compliance and processes and have day-to-day management of a team of up to 30 claims staff at Employers Mutual Ltd, SA.My focus is on the people as much as the important compliance, financials and reporting of this ever-changing and complex sector. In working closely with senior managers in agencies and business across SA, I put a high priority on the engagement and advice I provide to my client base. Equally I work closely with the claims teams to ensure we are providing a high quality service that remains aware of the people in a case management process.I am driven by outcomes that get results for all parties. At Employers Mutual, I continue to seek new opportunities and challenges that allow me to expand the expertise I have gained in worker's compensation since 1996.GROUP MANAGEREmployers Mutual Ltd2012 – PresentKey Accountabilities:• Day to day management of up to 30 claims staff• Compliance and risk management• Maintaining business relationships with internal and external stakeholders• Responsibility for achieving KPIs• Engaging and leading Team Leaders to develop operational strategy and targets• Refining policy and procedure using Lean Six Sigma methodology• Fostering a customer-centric culture• Driving change management initiatives• People management and recruitment within budget• Communication of business performance and priorities • Working with Business Analysts to develop reportingTEAM LEADEREmployers Mutual Ltd2006 – 2012ASSISTANT CLAIMS MANAGERCGU Worker’s Compensation (SA) Ltd2005 – 2006SENIOR INJURY CLAIMS CONSULTANTCGU Worker’s Compensation (SA) Ltd2002 - 2005CASE MANAGERQBE Mercantile Mutual Worker’s Compensation1998 - 2002