Mark S. Email & Phone Number

Coppell, Texas, United States

As part of my job duties, I successfully oversaw the sales and operational functions of a newly established department, ensuring seamless setup and execution. I developed, documented, and implemented standard operating procedures (SOPs) to streamline operations and provided executive-level performance updates on a weekly basis. To enhance collaboration and operational efficiency across multiple locations, I created and presented digital resources tailored to departmental needs.Key initiatives included formulating forecasting, recruitment, and hiring strategies to expand team capacity in alignment with operational demands. I also designed compensation structures and defined performance metrics customized for both new and existing roles within the department. I created reporting tools that were widely adopted across the organization, enabling more effective data analysis and tracking.To support team development and improve internal communication, I facilitated multiple training sessions and partnered with IT to coordinate the implementation of enhanced video conferencing resources, fostering cross-functional collaboration.Key highlights from my time in this role involved:• Launched and developed a sub-prime auto refinancing department, achieving a 67% loan booking rate and exceeding quota by 50%.• Secured $200K in annual revenue and managed a $250K operating budget.• Led a team of four, driving customer acquisition through effective leadership.• Negotiated a 50% discount on UPS shipping rates by establishing a business account.• Optimized loan application process and created customer engagement scripts, ensuring regulatory compliance.• AFIP Certified in all financial transactions.• Improved recruiting and retention, implementing engagement strategies and recognition programs.• Collaborated with systems development team to optimize customer and employee interfaces for seamless loan processing.

Arlington, Tx

Responsible for overall sales and revenue of the organization with a goal to simplify and optimize processes for both staff and customers by partnering with the Regional Director of Sales & Operations and Patient Advocates in identifying and targeting areas and manners in which clinics can increase revenue. Also oversaw revenue generating campaigns for the company. Works as a member of the company leadership team and provides leadership to further the vision, values, and strategies of Metro Men’s Health. Reported to theCEO of Metro Men’s Health.● Manage all Sales● Ensure overall company sales revenue is attained● Ensure clinic level sales goals are met● Recruitment and retention of sales staff● Ensure proper Training and Onboarding of new sales staff● provide tools, training, and support to sales staff ● Evaluate and maintain business processes to streamline and improve service tocustomers● Evaluate and recommend new products and services● Coordinates with the marketing team on creative content for promoting MMH● Creates and maintains an environment of trust, integrity, open communication,teamwork and respect● Assists with the ongoing training of sales staff to provide excellent customer service● Support hiring and recruiting practices for proper staffing in clinics● Responsible for dissemination of information to all clinic locations● Review and analyze Patient Advocate performance scores and work with ClinicDirectors to develop action plans for improvement and continued success● Use problem solving, critical thinking, and analytical skills to recognize, anticipate andresolve clinical and patient care process problems. Resolves escalated complaints● Monitor assigned clinics for regulatory compliance with policies, procedures,regulations and standards and take corrective action when deficiencies occur

Arlington, Tx

Lead all aspects of operations team focusing on scheduling appointments, facilitating clinic visits, sales training and development, and new employee onboarding program. Direct leadership for 6 clinics in Texas, Oklahoma and Florida.Partner with Patient Advocate and VP of Sales to meet revenue goals● Manage expenses● Ensures clinics staffed● Oversee treatments processes● Creates and maintains an environment of trust, integrity, open communication,teamwork and respect.● Leads and trains staff● Conduct regular meetings with physicians and clinical staff● Works collaboratively with vendors, contractors, building maintenance, and others thatinteract with the clinics.● Oversight of overall payroll and overtime● Responsible for oversight and management of clinic inventory.● Conducts critical review of clinic systems, policies, practices, patient flow, and theutilization of ancillary facilities and manpower to provide the best, most cost effectivepatient care possible.● Responsible for dissemination of information● Disseminate results of employee engagement, implement action plans to improve● Review and analyze patient satisfaction scores and develop action plans.● Oversee the development and implementation of new hire training.● Use problem solving, critical thinking, and analytical skills to recognize, anticipate andresolve clinical and patient care process problems.● Accountable for understanding, enforcing, and following all internal controls, particularlyas they relate to cash management policies and procedures.● Monitor assigned clinics for regulatory compliance with policies, procedures,regulations and standards and take corrective action when deficiencies occur.● Prepare work schedules, assigns personnel, evaluates work performance andinitiates/makes recommendations for personnel actions● Explain policies and procedures, resolve escalated problems. Gather necessarydocumentation when necessary to support proper handling of inquiries

Arlington, Tx

While working here, I assessed team performance regularly, providing constructive feedback and coaching team members to help them meet and exceed established objectives. By introducing a customer-focused concept of on-the-floor vehicle delivery, in collaboration with a 3rd party company, I significantly enhanced the customer experience and streamlined the vehicle delivery process.This initiative not only improved customer satisfaction but also increased engagement and retention of sales staff, as they saw the direct impact of their efforts on customer outcomes. Additionally, I worked to enhance the business acumen of the team, fostering a deeper understanding of revenue-generating activities and driving continuous revenue growth for the business.My accomplishments in this role included the following:• Assisted 40 sales associates with a focus on outbound calls, sales training, and onboarding initiatives.• Improved customer satisfaction from 48% to 92% by implementing industry best practices and training sales staff on new concepts and strategies.

Dallas, Texas

Designed and implemented initiatives supporting customer and employee experience, risk and safety mitigation measures, and processes to streamline operations. • Audited store outcomes and presented solutions to improve compliance.• Created and implemented multiple employee engagement initiatives, improved staff performance, retention, and productivity.• Designed and launched safety and security program leading to significant loss reduction. • Supported 13 markets and 10K+ employees from VP level to front line.• Helped lead the Centra Region to number 1 status through collaboration and ingenuity.

Texarkana, Tx

Directed area sales division, instituted measures to increase market presence and developed deep relationships with customers and key community leaders to support long-term growth. Led 120-person team with 20 direct reports and $10M budget accountability. • Created and introduced onboarding program, supporting over 60 new sales representatives. • Led and coached high performance teams, developed performance management goals and provided feedback for goal attainment.• Surpassed sales goal 37%, exceeding regional expectations. • Fostered customer relationships through consistent engagement, proactively implementing outreach initiative, and promptly resolving escalations. Specialties: Sales Leadership, Market Expansion, P&L Accountability, Key Relationship Development, Forecasting, Training & Development, Continuous Process Improvement, Turnaround Strategy, Budget Management, Change Management, Talent Acquisition, Program Management, C-Suite Relationships, Customer Retention, Operations Leadership, Strategic Planning & Execution, Cost Control Measures, Business Development, Risk Mitigation, Process Design & Implementation, #ONO

Dallas, Tx

Headed sales department, provided coaching and guidance on performance, facilitated sales training and executed strategies to increase revenue. Direct responsibility for 22 associates and three assistant managers. • Coached team on revenue generating activities, security practices and payment policies. • Built and nurtured community and customer relationships, supporting long-term growth. • Achieved 50% revenue increase within one year of sales management position. Specialties: Sales Leadership, Market Expansion, P&L Accountability, Key Relationship Development, Forecasting, Training & Development, Continuous Process Improvement, Turnaround Strategy, Budget Management, Change Management, Talent Acquisition, Program Management, C-Suite Relationships, Customer Retention, Operations Leadership, Strategic Planning & Execution, Cost Control Measures, Business Development, Risk Mitigation, Process Design & Implementation, #ONO