Mark Seow

Mark Seow Email and Phone Number

Learning Specialist I Dynamic Facilitator I Workplace Coach @ Bacha Coffee
Mark Seow's Location
Singapore, Singapore, Singapore
Mark Seow's Contact Details

Mark Seow personal email

About Mark Seow

Possessing multi-faceted experience within institutional and workplace learning & development, from facilitating training and assessments, workplace learning strategy implementation and instructional design, to workplace coaching in numerous diverse industries and from startups, government, retail, petrochemicals, hospitals, logistics, and prisons. After years of hosting events for friends and family with numerous feedback of "you should be doing this for a living..." Mark finally broke out of the shell and pursued his passion in entertainment and the arts from 20 years in training and the hospitality business. In entertainment, he is best known for his quick witted wicked sense of humor whom is quickly able to build rapport & engage audiences. In hosting any event, he goes all out to craft unique and fresh ways in getting audiences to enjoy themselves. Aside to hosting, he has pursued his passion for acting progressed to being casted in theatre, commercial shoots and dramas. In training, he is an energetic advocate for lifelong learning and people development, Mark coins the term "learning design evangelist" in relation to his passion in seeking more innovative methods in learning design & facilitation. He possesses a Masters in Training & Development from Griffith University in Australia and had completed his Bachelor of Science in Travel Industry Management, majoring in Hospitality Management. He is also professionally certified by the Workforce Skills Qualifications Framework in Singapore with a Diploma in Adult & Continuing Education(DACE), and the Advanced Certificate in Training & Assessment(ACTA). Mark has held the positions of Country Trainer in Louis Vuitton Singapore and Training & development Manager at national Council of Social Service(Social Service Institute). He has trained in numerous diverse industries from pertochemicals, logistics to hotels and continues in focusing his energies and passion in the transferal of practical knowledge & skills and attitudinal modification.

Mark Seow's Current Company Details
Bacha Coffee

Bacha Coffee

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Learning Specialist I Dynamic Facilitator I Workplace Coach
Website:
bachacoffee.com
Employees:
27
Mark Seow Work Experience Details
  • Bacha Coffee
    Brand Experience Trainer
    Bacha Coffee Oct 2022 - Present
    Singapore
    Authored & Implemented the Bacha Total Company Training Plan Revived the Coffee Institute to its functional state for the purposes of training within 1 month of inceptionDesigned, developed and implemented core suite of Bacha training modules within 3 months of inceptionCreated & implemented internal training processes for the communication and enrolment of training that reaped tangible results on signupsEngaged and fostered buy-in of internal learning via variety of modes of… Show more Authored & Implemented the Bacha Total Company Training Plan Revived the Coffee Institute to its functional state for the purposes of training within 1 month of inceptionDesigned, developed and implemented core suite of Bacha training modules within 3 months of inceptionCreated & implemented internal training processes for the communication and enrolment of training that reaped tangible results on signupsEngaged and fostered buy-in of internal learning via variety of modes of communication within 3 months of inceptionFacilitated core training suite of Bacha training to positive feedback & high participant engagement (data available for reference)Monitored progress of training enrolments and quality for continuous improvements Collaborated and presented total company training plans for local and global franchise developments Conceptualised and collaborated on the design of customised training materials (i.e. Coffee Companion, Hotel Training Handout)Lead development of internal operational standard operating procedures leading to a comprehensive Franchisee ManualSupport local store operations for set-up (The Arch) Support overseas store set-ups for franchisees Support marketing in presenting for video production for Changi Airport: “Our Interns Tried” Show less
  • Non-Profit
    Tarot Astro-Numerologist
    Non-Profit Sep 2019 - Present
    Singapore
    Providing intuitive, unconventional wisdom and practical clarity for unconventional times for decision making in business, career, love & relationships, health, finance. The practice will facilitate a preparation of your astrological-numerology report before a face to face meetup. The report will give you insights into "how/why you are the way you are", and your calculations will also tailor all guidance/advice for you when we use the more dynamic tarot cards when meeting and in the… Show more Providing intuitive, unconventional wisdom and practical clarity for unconventional times for decision making in business, career, love & relationships, health, finance. The practice will facilitate a preparation of your astrological-numerology report before a face to face meetup. The report will give you insights into "how/why you are the way you are", and your calculations will also tailor all guidance/advice for you when we use the more dynamic tarot cards when meeting and in the future. The Tarot is used to provide details for questions that you may wish to seek clarity on and for the upcoming year ahead. This practice is set up as a non-profit approach where 50% of all fees goes to charity. Show less
  • Independent Actor
    Actor
    Independent Actor Oct 2015 - Present
    Singapore
    STAGE/MUSICALS/THEATRE• Wag The Dog Ensemble - Multiple Productions - Upcoming production in 30 June - 9 July 2017 ("The Memory of Water" by Shelagh Stephenson - currently in production) • AndsoForth - "Alice in Wonderland" Theatre Dining Show: Role: "Frog Footman" (11 Dec 2016 to 1 April 2017)• Singapore Tamil Theatre and Film Explorers (S.T.T.F.E) - Sikhs of Serangoon - Role: "Towkay Tan" (Public Community Performance - 27 August 2016)• Music Theatre Live! (MTL) - Emily (The… Show more STAGE/MUSICALS/THEATRE• Wag The Dog Ensemble - Multiple Productions - Upcoming production in 30 June - 9 July 2017 ("The Memory of Water" by Shelagh Stephenson - currently in production) • AndsoForth - "Alice in Wonderland" Theatre Dining Show: Role: "Frog Footman" (11 Dec 2016 to 1 April 2017)• Singapore Tamil Theatre and Film Explorers (S.T.T.F.E) - Sikhs of Serangoon - Role: "Towkay Tan" (Public Community Performance - 27 August 2016)• Music Theatre Live! (MTL) - Emily (The Musical) - Role: "Charlie: Emily's son & Ensemble" (8 Performances from May 20 - 26nd 2016) • Music Theatre Live! (MTL) - Emily of Emerald Hill (The Musical) - Role: "Charlie: Emily's son & Ensemble" (2 Performances: June 25 2016) ACTING CV (COMMERCIALS)Online - NETFLIX "Okja Teaser" - Lead: "Taxi Driver" (June 2017) Online FTA - Central Provident Fund Board (CPF) - VO “Dad” - Animated Ad for Financial Planning (April 2017) TVC - Ministry of Social & Family Development (MSF) Juvenile Delinquency Short Film - "Mr Tan - Inspiring Boy's Home Counselor" (March 2017)TVC - Immigration & Checkpoints Authority Singapore (ICA) Anniversary Video - "Drug Trafficking Suspect" (March 2017)  Cable TV - Starhub E-City Promo "Boxing Referee" (Feb 2017)TVC - Ministry of Manpower (MOM) "MOM Health Serve Video" - "Tired Foreign Worker" (Jan 2017)TVC - Ministry of Social & Family Development (MSF) "Family Violence Awareness Video "First Steps" - Lead & VO: "Abusive Father" (Oct 2016)  Online FTA - Guinness "Demand More" - Lead: "Unsatisfied Man" (Oct 2016)LinkTVC - HDB - Supporting: "Engineer" (Sept 2016)Online FTA & Print - POSB - Lead: "Kungfu Master" (Sept 2016) LinkOnline FTA - "Empty Spaces: Samaritans of Singapore (SOS) - Supporting: "Widowed Father" (Sept 2016) Online FTA - Digital Real Estate Agent (DREA) - Lead: "Father" & VO (June 2016) TVC - Ministry of Education - Lead: “Teacher" Singtel TVC & PRINT ADS – Lead: "Father" Link: Singtel Circle (2015) Show less
  • Withlocals
    Show Host
    Withlocals Jun 2018 - Nov 2022
    Singapore
    Offering private online/in-person experiences to enjoy for guests from all around the world. Experience a not so typical Singaporean home dining experience with a local twist: a pinch of Peranakan influence. Aside to that, book an enjoy a private live streaming cooking demonstration session.
  • Ntuc Learninghub
    Learning Facilitator
    Ntuc Learninghub Oct 2015 - Oct 2022
    Singapore
    Scope of Facilitation includes: • Executive Workshops for job-seeking professionals• Skillsfuture for Digital Workplaces Programmes• Digital Transformation Talks • Bespoke Webinars • WSQ Soft Skills Suite of Programmes for public and corporate groups• WSQ Leadership & People Programmes• WSQ Advanced Certificate in Training & Assessment • WSQ Service Excellence Programmes • WSQ Retail ProgrammesClients include:Canon SingaporeResorts World… Show more Scope of Facilitation includes: • Executive Workshops for job-seeking professionals• Skillsfuture for Digital Workplaces Programmes• Digital Transformation Talks • Bespoke Webinars • WSQ Soft Skills Suite of Programmes for public and corporate groups• WSQ Leadership & People Programmes• WSQ Advanced Certificate in Training & Assessment • WSQ Service Excellence Programmes • WSQ Retail ProgrammesClients include:Canon SingaporeResorts World SingaporeSingapore Prisons SystemSMRTSenoko EnergyDeutsche BankKeppel ShipyardKeppel FelsNational University Hospital(Oncology) St. Regis Hotel SingaporeRegent Hotel Egg Story Digital Animation SchoolNTUC HealthcareSEED InstituteKatoen Natie LogisticsNOK Asia Show less
  • Wag The Dog Theatre
    Director/Ensemble Member
    Wag The Dog Theatre Jan 2017 - Aug 2020
    Singapore
    We are an ensemble of professional actors, directors and producers who are coming together to establish Singapore’s first English speaking cooperative theatre company. WHAT’S A CO-OP THEATRE COMPANY?Cooperative theatre companies mount stage productions which are selected, funded, produced and performed by the company’s members. Co-op theatre is hugely popular in the UK, US, Canada and Australia giving artists much more control over their work.
  • National Council Of Social Service (Ncss)
    Training And Development Manager
    National Council Of Social Service (Ncss) Mar 2014 - Oct 2015
    Singapore
    Manage portfolio of over 150 courses for the social service sector that include the use of varied pedagogical approaches from e-learning, classroom facilitated learning to formation of Community of PracticesLeads team in curriculum instructional design projects to implementation in consultation with stakeholders that include the Ministry of Social & Family Development and Voluntary Welfare Organizations in various sectors.Conceptualize, plan and implement institutional educator… Show more Manage portfolio of over 150 courses for the social service sector that include the use of varied pedagogical approaches from e-learning, classroom facilitated learning to formation of Community of PracticesLeads team in curriculum instructional design projects to implementation in consultation with stakeholders that include the Ministry of Social & Family Development and Voluntary Welfare Organizations in various sectors.Conceptualize, plan and implement institutional educator engagement blueprint comprising of varied learning events, talks and special interest groupsEstablished recruitment, selection and validation process within institute for educator recruitmentEstablished, implemented and managed educator engagement plans Established, implemented searchable educator database, searchable by domain expertise for ease of programme assignmentsAdvocate, facilitate & assess internal capability development via customized workshops & coachingLead mapping of non-accredited programmes to accreditation frameworks from Workforce Development Agency(WDA) Show less
  • Louis Vuitton
    Country Trainer
    Louis Vuitton Apr 2012 - Mar 2014
    Singapore
    Developed and implemented learning strategy within Singapore in alignment to corporate initiatives Enterprise level Responsibility for all internal & external training and education. (300+ employees) Closely collaborating with human resource for the assessing training needs, and designing progressive career pathways and delivering training solutions that produced measurable results to the employees and organization.Designed and implemented coaching framework integrating… Show more Developed and implemented learning strategy within Singapore in alignment to corporate initiatives Enterprise level Responsibility for all internal & external training and education. (300+ employees) Closely collaborating with human resource for the assessing training needs, and designing progressive career pathways and delivering training solutions that produced measurable results to the employees and organization.Designed and implemented coaching framework integrating in-depth skills enhancement in salesmanship, experiential exposure to luxury lifestyles and producing observable results on behavioral and sales performance, additionally impacting sustaining staff/talent retention levels Show less
  • Ntuc Learninghub
    Senior Trainer
    Ntuc Learninghub Jan 2010 - Feb 2012
    Presented, developed and launched the executive workshop program for jobless and retrenched Professionals, Managers and Executives with NTUC/E2iDeveloped and launched in-house corporate orientation program for new hires for NTUC Learning Hub that served as a key on-boarding program as part of overall organizational human resource policyManaged & Facilitated the Advanced Certificate in Training & Assessment(ACTA) with NTUC Learning Hub for public and corporate… Show more Presented, developed and launched the executive workshop program for jobless and retrenched Professionals, Managers and Executives with NTUC/E2iDeveloped and launched in-house corporate orientation program for new hires for NTUC Learning Hub that served as a key on-boarding program as part of overall organizational human resource policyManaged & Facilitated the Advanced Certificate in Training & Assessment(ACTA) with NTUC Learning Hub for public and corporate clientsAuthored and validated WSQ curriculum in Service Excellence, ACTA & Leadership & People Management Frameworks Show less
  • The Corporate-Academy
    Learning Specialist/Business Development Manager
    The Corporate-Academy Oct 2006 - Dec 2009
    Consulted corporate clients in service industries on feasible and realistic training solutions for the benefit of employee’s workplace learning and achieving training return on investmentFacilitated and conducted workplace assessments in hospitality modules aligned to the Australian Qualifications Training Framework(AQTF) for corporate clients which includes The Singapore Island Country Club, The Tanglin Club, The Warren Golf and Country Club, McDonalds Singapore, Burger King… Show more Consulted corporate clients in service industries on feasible and realistic training solutions for the benefit of employee’s workplace learning and achieving training return on investmentFacilitated and conducted workplace assessments in hospitality modules aligned to the Australian Qualifications Training Framework(AQTF) for corporate clients which includes The Singapore Island Country Club, The Tanglin Club, The Warren Golf and Country Club, McDonalds Singapore, Burger King SingaporeCollaborated with The University of San Carlos, Philippines in the design and curriculum mapping of progressive Australian vocational certification training program integrated and aligned to tertiary institute’s current academic curriculumBusiness Development, Workplace Curriculum Development, Classroom facilitation, workplace assessments. Show less
  • The Mix
    Opening Team/Outlet Manager
    The Mix Apr 2006 - Aug 2006
    Hong Kong, Singapore
    Lead and established the pre-opening, set-up and operational implementation for juice bar franchise based in Hong Kong with the opening of 3 outlets in Singapore
  • Royal Hawaiian Hotel - Starwood
    Food & Beverage Manager
    Royal Hawaiian Hotel - Starwood Jan 2005 - Mar 2006
    United States
    Managed the operations for a 144-seater fine dining restaurant, 80-seater outdoor beach bar, 50-seater poolside café in the Hawaii’s landmark hotel, The Royal Hawaiian HotelAuthored and implemented Standard Operating Benchmarks and Procedures for all F&B outlets within The Royal Hawaiian HotelLaunched and monitored bite-sized ‘On-the-Job coaching’ for operational staff to maximize the performance levels
  • Enterprise Rent-A-Car
    Management Internship
    Enterprise Rent-A-Car Jun 2004 - Aug 2004
    Hawaiian Islands
    Achieved ‘Top Salesperson of the month’ while interning at Enterprise Rent a Car
  • Fish Hooks
    Opening Team, Kitchens
    Fish Hooks Apr 2002 - Mar 2003
    Hawaiian Islands
  • The Beaufort Hotel
    Management Trainee
    The Beaufort Hotel Apr 2000 - Apr 2001
    Singapore
    Performed rotational training in key hotel operation positions at a management level. Trained in Rooms Division, Housekeeping, Food and Beverage, Sales and Marketing, Security and Human Resources
  • Margarita'S The Mexican Restaurant
    Restaurant Supervisor
    Margarita'S The Mexican Restaurant Dec 1997 - Apr 2000
    Singapore
    Managed the day to day operations for a 60-seater restaurantConducted ‘On-the-Job coaching’ for restuarant staff to maximize customer service quality

Mark Seow Skills

Soft Skills Training Skills Trainers Instructor Led Training Captivate Needs Analysis Adult Education Curriculum Development Instructional Design Classroom Instruction Curriculum Design Personal Development Hospitality Workplace Learning Food And Beverage Organizational Development Training Workshop Facilitation Employee Training Team Building Training Delivery Organizational Learning Leadership Development Management Classroom Coaching Facilitation Recruiting

Mark Seow Education Details

Frequently Asked Questions about Mark Seow

What company does Mark Seow work for?

Mark Seow works for Bacha Coffee

What is Mark Seow's role at the current company?

Mark Seow's current role is Learning Specialist I Dynamic Facilitator I Workplace Coach.

What is Mark Seow's email address?

Mark Seow's email address is si****@****ail.com

What schools did Mark Seow attend?

Mark Seow attended Griffith University, Institute Of Adult Learning, Institute Of Adult Learning, University Of Hawaii At Manoa, Shatec.

What skills is Mark Seow known for?

Mark Seow has skills like Soft Skills, Training Skills, Trainers, Instructor Led Training, Captivate, Needs Analysis, Adult Education, Curriculum Development, Instructional Design, Classroom Instruction, Curriculum Design, Personal Development.

Who are Mark Seow's colleagues?

Mark Seow's colleagues are Kyaw Naing Tun, Imran Sk, Vince Vitug, Zakaria Hanouda, Joan Chak, Noppol Wong, Mohamed Lachguer.

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