Mark Shenk Email & Phone Number

Eden Prairie, MN, US

I created a computer technical support company to assist small business and residential customers with their IT needs. We assist with troubleshooting, maintenance, backup, emergency recovery, firewalls, and protection against viruses and spyware. We train clients on computer software applications and provide full documentation of networks and individual.

Boulder, CO, US

In charge of the IT department for a Cannabis Laboratory. Implemented a Laboratory Information Management System (LIMS) which centralized all of the departments, samples and tests enabling more comprehensive testing analyses and results. Performed dual roles as Technical Lead and Business Analyst for the migrating business processes and functions into LIMS.

- Technical lead for migration, documentation, implementation, and administration for corporate office and Vendor Reporting Sites- Provided organization-wide computer support, including: Microsoft Office, mobile phone integration, office and field training, and virus and malware protection and removal- Spearheaded Email server and Cloud storage migrations.

Baltimore, Maryland, US

Supervised a team of six technicians. Oversaw budgetary issues, strategic business planning, office management, and staff hiring. Provided management of wireless site surveys and installation of data collection and wireless systems. Created technical documentation. Designed and maintained a client/server network during a period of high volume sales and.

Baltimore, Maryland, US

- Perform Site Surveys, testing and documenting areas of RF coverage- Diagnose, test and optimize wireless networks- Provide Wireless Security analyses- Installation of wireless networks including hardware installation, software configuration, verification of coverage and documentation of the network

Senior Technical Manager, transferred to increase the technical knowledge and procedural organization level of the Irish office to the standards in the US Office.

-Designed and deployed new data structures for improved capacity utilization and increased security in the Windows NT domain model.-Successfully coordinated the full relocation of corporate main and branch offices while maintaining continuous frame-relay connectivity.-Designed and deployed an enterprise-level upgrade to the company’s Intranet-based email.

-Involved in day-to-day correspondence with courts, lawyers and debtors-Increase collections agency business by 50%-Created standard operating procedures to expedite operations and reduce errors-Gained valuable knowledge of complex agencies and worked within their constraints-Developed supervisory skills in staff supervision