Mark Shenk Email & Phone Number

Eden Prairie , Mn, Us

I created a computer technical support company to assist small business and residential customers with their IT needs. We assist with troubleshooting, maintenance, backup, emergency recovery, firewalls, and protection against viruses and spyware . We train clients on computer software applications and provide full documentation of networks and individual computers. We also develop and maintain customer websites.

Boulder, Co, Us

In charge of the IT department for a Cannabis Laboratory. Implemented a Laboratory Information Management System (LIMS) which centralized all of the departments, samples and tests enabling more comprehensive testing analyses and results. Performed dual roles as Technical Lead and Business Analyst for the migrating business processes and functions into LIMS.

- Technical lead for migration, documentation, implementation, and administration for corporate office and Vendor Reporting Sites- Provided organization-wide computer support, including: Microsoft Office, mobile phone integration, office and field training, and virus and malware protection and removal- Spearheaded Email server and Cloud storage migrations which improved office productivity and fiscal efficiency- Produced, edited and posted video training production for field contractors and vendor sales reps. - Developed profitability forecasts, and charts for revenue based projects- Created new designs, templates and layout rules for presentations along with instituting a consistent and simplified methodology.- Created and applied graphics for presentations and the company website- Administrated, rebuilt and hardened Windows servers requiring 24/7 up time - Purchasing Manager for all computer related purchases

Baltimore, Maryland, Us

Supervised a team of six technicians. Oversaw budgetary issues, strategic business planning, office management, and staff hiring. Provided management of wireless site surveys and installation of data collection and wireless systems. Created technical documentation. Designed and maintained a client/server network during a period of high volume sales and accelerated corporate growth. Initiated a customized Access database to manage client records, automate support-related procedures, and improve customer relations.

Baltimore, Maryland, Us

- Perform Site Surveys, testing and documenting areas of RF coverage- Diagnose, test and optimize wireless networks- Provide Wireless Security analyses- Installation of wireless networks including hardware installation, software configuration, verification of coverage and documentation of the network

Senior Technical Manager, transferred to increase the technical knowledge and procedural organization level of the Irish office to the standards in the US Office.

-Designed and deployed new data structures for improved capacity utilization and increased security in the Windows NT domain model.-Successfully coordinated the full relocation of corporate main and branch offices while maintaining continuous frame-relay connectivity.-Designed and deployed an enterprise-level upgrade to the company’s Intranet-based email system for improved performance and expanded connectivity to corporate branch offices.-Supervised the setup and system integration of two offices in Ireland to ensure secure and convenient Internet connectivity for onsite and mobile personnel. In addition, consolidated multi-vendor networks, performed ISP-related modifications, and reconfigured a Microsoft proxy server and Cisco router.

-Involved in day-to-day correspondence with courts, lawyers and debtors-Increase collections agency business by 50%-Created standard operating procedures to expedite operations and reduce errors-Gained valuable knowledge of complex agencies and worked within their constraints-Developed supervisory skills in staff supervision