Mark Shoemaker Email & Phone Number

Texas, United States

Plano, Texas

Develops and manages the strategic vision and direction for the investigations program within the R Us corporation. Leads the overall investigative process for the company in all aspects of incident investigation involving real or potential loss both in the field and at corporate Manages and maintains financial and budget expectations for the investigations groupPartners with the Regional Asset Protection Director by providing consistent communication and follow-up on theft & fraud strategies and overall theft performanceManages and analyzes company relevant data to identify and combat fraudulent behavior, irregular activity, and trends impacting the overall businessRecruits, hires, trains, and supervises National Manager of Investigations and coordinates activities and staffing for the National Investigations Centers as well as indirectly supervises the Asset Protection Investigations teamCoordinates and Supports training of the Asset Protection Team to educate partners involved in the investigative processCultivates and builds relationships with law enforcement and other retailers to protect the BRAND thru intelligence gathering/sharingCommunicates and resolves incidents of Safety and Asset Protection to multiple levels of R US LeadershipWorks directly with Distribution and Ecommerce teams to actively investigate and resolve any issues of theft as part of our multi-channel initiative Directly responsible for the investigation and management of internal theft and fraud issues for the R US World Headquarters

Directed all operational/safety practices including: risk management, hiring/training/scheduling employees, investigating and resolving issues of theft, operations and security, project planning, reporting, logistics, crisis management, budgeting, customer service, department/employee productivity, and compliance for the Group Assets Protection Division at both district and store levelsCreated and implemented shortage reduction plans, investigative strategies, security strategies, contingency plans, and crisis management preparedness guidelines. Improved the overall profitability of 85 stores by driving continuous process improvements and identifying/reducing shortages.Developed relationships with law enforcement and area leaders to strengthen community ties, enhance the firm’s reputation, and promote emergency manager partnerships.Maintained a knowledgeable, loyal workforce of mid level managers by making informed hiring decisions, mentoring/training new employees in operating practices, safety, and compliance, providing consistent, effective feedback, and providing opportunities for growth. Conducted performance reviews and addressed/resolved all complaints in accordance with government laws and Target Corporation policies. Developed and analyzed reports for executive management to illustrate statistics and production levels, notate fluctuations, and suggest ways to improve performance.

Bachelors Of Science, History

Education record