Mark Simic Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Responsible for meeting client expectations and fulfilling contractual obligations by offering process improvement, training and IT support including:• Support of Defence Account Management team with reporting• Identification of process improvements• Design of training documents• Business Systems Subject Matter Expert for MoveMaestro• Solutioning of new client requirements• Data and KPI analysis for all clients

Melbourne, Australia

Responsibility for overall service delivery of the Defence contract in the relocation administration services area in Victoria/Tasmania, including:• Managing multi-dimensional stakeholder relationships• Leading and developing the team, providing clear direction to achieve business objectives• People and performance management• Recruitment and training of new staff • KPI's• Facilitate effective cost control in line with weekly profit and loss statements and budgets• Identifying, investigating and correcting of service problems

Melbourne

- Setup of national approvals inbox and flow- Redesign of case management training materials and delivery- Redesign of initial contact process

Melbourne

Procurement of services from third party providers in excess of AU$80m for calendar year• Timely procurement of services (removals, fights, accommodation)• Strategic management of batch removal procurement• Decision making and authorisation of costs in line with manager delegation • Cost control and order compliance • Analysis of KPIs• Reporting of service delivery issues outside of established statement of works/deed of agreement