Mark Singleton Email & Phone Number

London, England, United Kingdom

Head of Workforce Management for Technology function with the following key responsibilities:- Overall responsibility for workforce planning across a population of 50,000+. - Management of all operational elements of resourcing, onboarding and offboarding across the function, including process re-engineering.- Provision of insights and management information for key stakeholders to support decision making- Product Owner for the inhouse developed COO tool providing automated solutions for workforce management, recruitment, direct cost forecasting and 3rd party contract management across Technology.

London, England, United Kingdom

- Programme Manager developing an in-house tool to support the workforce and direct cost base across a US$5.5bn organisation for 50,000+ employees. - Following a successful pilot project to develop a strategic tool to support direct cost and workforce management in my previous role, I was asked to roll this out across the technology organisation.- Management of a global team supporting the agile development of the application along with migration activities to on-board 23 global businesses and functions.

London, England, United Kingdom

Head of Business Management for Global Banking & Markets Technology. Key responsibilities included:- Management of the central Business Management team comprising of Senior, Global and Regional Business Managers supporting 20+ asset classes across a US$1bn technology organisation- Defined the IT COO operating model to drive a more commercially focused function and to drive cost efficiencies, leading to a removal of a layer of Business Managers- Programme Manager for the IT COO Transformation Programme to implement the operating model and lead the development of an in-house strategic tool.

London, United Kingdom

Head of Business Management for a US$2bn IT Transformation Programme at HSBC. Key responsibilities include:- Setting up a Business Management function for the programme- Cost & Commercial Management for all 3rd party spend on the programme, up to US$350m per annum- Resourcing and headcount management for 800 FTE- Management of approval processes including a Deal Review Board to review and approve all spend and hiring decisions globally on the programme- Property management - sourcing and managing space to co-locate the programme resources

London, United Kingdom

Global Head of Business Management for the eChannels Technology function in the Commercial Bank at HSBC. Key responsibilities include:- Set up of a Global Business Management function- Responsibility for budget management across run and change the bank- Resourcing and headcount management for upwards of 900 FTE- Governance and control, ensuring risks are tracked and managed appropriately- Management of approval processes including a Cost Approval Board to review and approve all spend and hiring decisions globally

London, United Kingdom

Head of Business Management for the group-wide Design & Digital Office. Key responsibilities included:- The initial creation of the Business Management function including all recruitment into the central team and the set up of a central and federated business management model, with responsibility for a team of 20 FTE- Responsibility for the Design & Digital Office Run the Bank and Build the Bank budgets, circa £225M per annum- Resourcing and headcount management including location strategy for a 1,700 FTE function- The set up and management of all approval processes across the function including 3rd party spend, resourcing and travel to ensure effective controls are in place and value is delivered to the organisation- Management of the partner relationships with Internal Communications, Finance, HR, Sourcing and Governance & Control ensuring the Design & Digital Office has the necessary support to deliver on its key strategic objectives- Management reporting across the function including regular weekly and monthly dashboards for the Executive Committee of the Operations & Technology organisation- Continued responsibility for the Portfolio & Programme Management across the Design & Digital strategic investment portfolio.

London, United Kingdom

Responsibility for the Digital & Mobile portfolio and programme managament across Barclays Group. Key responsibilities include:- Project and programme governance across all Digital & Mobile strategic investment initiatives- Management of the overall Digital & Mobile strategic roadmap - Programme Office Management including all portfolio and project reporting requirements- Management of the pan-Group Digital & Mobile steering committee- Production of strategic investment business cases- Sourcing / vendor management

London, United Kingdom

Head of Business Management Office for the Wealth & Investment Management Technology function globally, managing the cost, risk, performance and people agenda, ensuring that the function was managed as an effective and efficient business in its own right. Key responsibilities included:- CIO support as required including special projects and the preparation of executive presentations- Responsibility for the overall Technology Run the Bank and Change the Bank budgets, circa £250M, successfully delivering year on year cost savings in excess of 5%- Resourcing and headcount management for circa 1,000 FTE- Creation of a Vendor and contract management function with responsibility for over £75M of contracts globally, including Market Data Services.

London, United Kingdom

- Responsibility for the International & Private Bank Offshore Islands Technology function- Management of £6M ‘business as usual’ budget across several jurisdictions- Technology lead on the successful takeover of a Trust business in Jersey including transition.- Programme Management responsibility for major initiatives in the International Banking arena including the Image & Workflow Project and the migration of some key businesses to the UK Banking platform (combined budget of over £6M).

London, United Kingdom

- Overall responsibility for a multi disciplined Development Team in the Private Bank with a mix of permanent, contract and supplier resources (up to 35 FTE) working on ‘business as usual’ projects in addition to key change projects.- Responsible for the Development function on a £20M project to implement the Globus Package with associated change to existing applications and infrastructure.

London, United Kingdom

Technology Project Manager responsible for a number of bespoke developments across the global Private Banking business.

London, United Kingdom

Managed a project in the Finance function to develop and implement a cost allocation process on a short term contract.

London, United Kingdom

Responsible for the creation and management of a new Testing & Application Support function for the UK Private Bank (5 FTE).Team Leader for various small projects to deliver enhancements to the main CRM application including key regulatory projects.

London, United Kingdom

- Project Manager responsible for a Cost Allocations & Work Measurement Project for an International Private Bank.- Business analyst on several projects in different financial institutions to implement a Cost Allocations system.

London, United Kingdom

- Business Analyst on a project to implement an MIS System- Costings Analyst providing detailed analysis to senior management as required.