Mark Small Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

• Identified trending feedback and collaborated with project managers and developers to prioritize bugs and provide appropriate follow-up with users• Assisted with development of processes and training• Investigated extensively into MLS and public records data

Scottsdale, Az

• Supported users by providing education and troubleshooting issues pertaining to search results, account features, property data, and feedback

Scottsdale, Az

• Supported real estate professionals with a variety of issues related to listings, accounts, billing, and lead generation products

Chicago, Il

• Assisted clients by exploring available financial options and becoming a trustedresource for problem resolution• Opened deposit accounts and originated/closed various loan types (personal, credit-building,home equity lines of credit) to meet and exceed sales goals• Identified and cross-sold additional opportunities for existing and prospective clientsvia referral to wealth management, mortgage lenders, and investment representatives• Performed account maintenance for various business and retail clients—signerchanges, stop payments, debit card issuance, fraud reporting, etc.• Provided back-up to teller line by completing a variety of transactions—large cashdeposits (exceeding $50,000 total on a consistent basis), withdrawals, check cashing,change orders, loan payment processing, and balancing

Auburn Hills, Mi

• Managed accounts receivable to ensure payment from businesses and travel agencies• Scheduled all front desk personnel (a team of 8+ employees) based on needs of hotel• Replied to and gathered data from various guest feedback sources• Trained employees on new front office procedures• Entered personal data for large groups of corporate and leisure travelers• Ensured completion of all checklists and accurate documentation of any guestrequests/issues, rate adjustments, and other vital information• Created incentives related to Hilton Honors program enrollment, sales leads, anddemonstrations of superior guest service

Auburn Hills, Mi

• Performed check-in/check-out, room assignment, and payment processing duties• Enrolled 500+ guests in the Hilton Honors program to accumulate and spend points• Committed to excellent guest experience from arrival to departure

Glen Arbor, Mi

• Assisted with the check-in and check-out process• Booked reservations for hotel rooms and condominium rentals• Accommodated guests with requests, directions, and recommendations• Demonstrated knowledge of various property management, electronic locking, and point-of-sale systems

Leonard, Mi

• Set up and arranged rooms for various events• Coordinated with coworkers to organize, serve, and meet all guests’ needs• Catered a variety of off-site events, including weddings and graduation parties