Mark Smith Email & Phone Number

Euxton, GB

Chorley, England, United Kingdom

Chorley, England, United Kingdom

Chorley, England, United Kingdom

Preston, United Kingdom

In my current role my main responsibilities are supporting all users with IT related issues and to maintain the core server infrastructure. I am also tasked with researching and testing new systems and procedures to further improve IT within Utiligroup. Alongside this, I delivered/participated in multiple IT projects these include:WSUSuSmart.

Blackpool, United Kingdom

During my time at Burtons I was primarily responsible for supporting 600+ IT users with resolving a wide range of IT issues these ranged from 1st level to 3rd line faults. I also prepared and delivered monthly call status and IT landscape reports to the rest of the IT team and senior IT manager.Another key part of my role was completing daily checks on the.

Preston, United Kingdom

Being promoted at MBL Group enabled me to develop my reporting and incident management skills. I was responsible for managing all incidents that are reported into the infrastructure support team.As part of incident management, I was responsible for submitting weekly reports to the Head of IT, these reports detailed the current status of desktop support.

Preston, United Kingdom

As an Infrastructure Support Technician, I was responsible for responding to inbound IT faults from high-level server failures to basic desktop support tasks.This role allowed me to improve my practical IT knowledge and gave me a greater understanding of IT support in the corporate environment.My first task as support technician was to setup asset tracking.

My role at TalkTalk was to provide customers with high level of technical support to help them resolve connectivity problems with their home broadband and Wifi connections.In the position I was able to develop the following skills:- Communication (guiding non computer literate customers through technical procedures)- Reporting (writing detailed technical.

1 Year work placement designed to give undergraduates experience in the work place.My main goal at GE Money was to learn how IT fits into the corporate world and how IT support functions.My main tasks were to help out with general day to day desktop support tasks (for 800 staff call center) and in charge of mobile phone procurement for the company.One of.