Mark Smith Email & Phone Number

Dartmouth, Nova Scotia, Canada

Dartmouth, Nova Scotia, Canada

• Developed and implemented policies, standards and procedures, and provide technical guidance and supervision for the engineering and technical work performed during the provision of client orders.• Ensure customers are kept informed of the progress of their orders by way of timely progress reports.• Identify and flag quality control, design or production processes that are contributing to unnecessary service problems.• Meet with Production Managers, QA, designers and production workers periodically to find ways and means to reduce or eliminate future service problems.• Deliver project user requirement and functional specifications.• Overview project documentation• Accelerate Deliveries for clients whenever possible• Shares the customer context with the production team. Why does the customer need it then.• Addresses Sales team needs in a way that reinforces cohesion and alignment• Able to enter delicate conversations with customers and resolve customer needs related to open orders

Dartmouth, Nova Scotia

• Developed and implemented policies, standards and procedures, and provide technical guidance and supervision for the engineering and technical work performed during the provision of service.• Ensure customers are kept informed of the progress of the service work by way of timely progress reports and service reports.• Obtain accurate data for costs, resource availability and schedule requirements for all aspects involved in the provision of service.• Identify and flag quality control, design or production processes that are contributing to unnecessary service problems.• Meet with Production Managers, QA, designers and production workers periodically to find ways and means to reduce or eliminate future service problems.• Deliver project user requirement and functional specifications.

Nova Scotia, Canada

• Interacted with Engineers on R&D and Production projects.• Interacted with suppliers and contractors to ensure project schedules were meet.• Assisted with setup and implementation of equipment testing.

Dartmouth, Nova Scotia

Dartmouth, Nova Scotia

• Developed and implemented policies, standards and procedures, and provide technical guidance and supervision for the engineering and technical work performed during the provision of service.• Ensure customers are kept informed of the progress of the service work by way of timely progress reports and service reports.• Obtain accurate data for costs, resource availability and schedule requirements for all aspects involved in the provision of service.• Maintain a database record of: Warranties for all parts, components and services pertaining to each product build. Production builds and any subsequent changes or modifications. Customers and their qualification for various levels of service• Identify and flag quality control, design or production processes that are contributing to unnecessary service problems.• Meet with Production Managers, QA, designers and production workers periodically to find ways and means to reduce or eliminate future service problems.• Deliver project user requirement and functional specifications.• Delivered design specifications with prioritized features and justification • Designed and implement product testing and analysis and related R&D tasks• Overview project documentation

Dartmouth, Nova Scotia

Dartmouth, Nova Scotia

• Laser Optical Plankton Counter (LOPC)• Free Fall Cone Penetrometer (FFCPT)• Both products above required – marketing, client correspondence and technical support.• Detailed quotations, conceptual and production designs.• Conducted and participated in system testing and operational field testing.

Dartmouth, Nova Scotia

Dartmouth, Nova Scotia

• Mechanical assembly and testing on Research and Development projects.• Liaison between Engineering and Drafting departments on drawings / design specifications.• Interacted with inter government facilities to ensure project schedules were meet.• Scheduling and logistics for setup and implementation of scientific testing onboard remote test site.

Halifax, Canada Area

• Prepared and digitized bathometric maps and side scan sonar data for interpretation.• Graphics and Technical writing for projects / proposals and bids.• Scheduling and logistics for offshore survey and crew transfer.• IT group lead on network / computer setup and administration.• Gained valuable experience with Geology / Geophysical and Hydrographic theories and practices.