Mark Spence Email & Phone Number

England, United Kingdom

Littlehampton, West Sussex, United Kingdom

London & South

Following my appointment it became apparent that there was a lack of any structure for retail operations. Consequently I was the first RSM to develop and implement specific initiatives: Formalised store visit reports, sales reporting and KPI’s for sales, LFL, margin, ATV and average items, stock control and performance management. These were implemented companywide and still form the bases for the professional retail operations structure we have in place today. I have experienced and played a lead role in the transition from a smaller privately owned company to a professional and highly efficient VC backed business.Achieved excellent results. As RSM I was responsible for up to 25 stores (250 staff) in a largest region with the highest turnover. Consistently top Regional Manager. Drove my region to achieve company goals through strong leadership using various motivation and recognition techniques. I consistently achieved like for like growth during my fifteen years as Regional Sales Manager, My region consistently over-performed against company targets and KPI’s and I have been awarded Regional Manager of the Year six times as well as winning numerous incentives including 2 trips to Jamaica, 3 trips to Florida and playing golf with Tiger Woods and Rory McIlroy. Successfully opened 10 new stores within my region including a flagship central London branch, which involved site location, layout, stock package, recruitment, inducting and training new staff and merchandising..

London, South & Ireland.

Three Irish stores added to my portfolio of stores were I have had to develop the strategy for our Euro business and grow our market share in Ireland. This included a new pricing structure, appointment of Irish administrator, specific stock for Irish market, encouraging UK manufacturers to support demo activity in Ireland, acquisition of .ie domain and forming relationships with golf societies, local community and corporate business. Following the establishment of the territory, strategic focus turned to the integration of 3 Nevada Bob stores into the American golf brand within the M25.

Belfast, United Kingdom

I opened the Belfast branch as Manager and became one of the most successful/profitable stores in the company. My store was consistently top performer against all targets/kpi’s set. As a Manager I had an excellent rapport with customers and developed a very strong customer base for further business. During my time as a Manager I trained and developed two new store managers who became successful managers within the company. I still hold the record for the most successful opening weekend.

Various Northern Ireland,

I opened 2 new branches of this high street fashion store employing 25 staff. This was a very successful business and I became the ‘store opening manager’ as they opened 6 more branches in Northern Ireland and became the market leader.

Northern Ireland

Store manager of leading high street Jewellers

Northern Ireland

Joined Ratner’s as a trainee manager and quickly rose through the ranks to eventually become the youngest store manager across the estate of over 700 stores in 1989. My time at Ratner’s allowed me to experience being part of the’ Retailer of the Year’ during some extremely successful years for the business but also experience the melt down after the CEO’s infamous remarks. My career highlight was being awarded the company’ Manager of the Year’ after only my first year as a retail manager in 1990. I was awarded the same award again in 1992.