Mark Sprout Email & Phone Number

Olive Branch, Ms

I am a dynamic and results-driven professional poised to lead as the Director of Operations and be the transformational leader. Leveraging my expertise in startup manufacturing initiatives, operational leadership, and strategic alignment, I am committed to ensuring the successful launch and ongoing optimization of any Olive Branch, MS manufacturing center. Skilled in process development, team building, and budget management, I will drive operational excellence while prioritizing safety, efficiency, and customer satisfaction. By fostering a culture of continuous improvement and collaboration, I will propel the distribution center towards achieving and exceeding company objectives, while championing a high-performing workforce aligned with our strategic growth initiatives.

Collierville, Tennessee, United States

• Supervisor leading the 3D printed materials production with high volume success of over 20,000 parts per day earning the Purple Promise Award for exceptional customer service.• Managed Carbon DLS and HP MJF printers, ensuring optimal functionality and leading maintenance efforts and using MES and OEE procedures and software to reduce material costs by 17% and maintaining machine operations to 98% efficiency.• Oversaw production equipment maintenance, provided oversight on the maintenance and upkeep of the facility, and managed corporate financial requests and vendor negotiations.• Certified in 3D printing technologies, proficient in troubleshooting, and collaborated with design engineers on project requirements.

Memphis, Tennessee, United States

• Acting advisor for software testing the FedEx POS system writing bug findings and reporting to Agile team to implement improvements and corrections with 5% quarterly improvements.• Analyzed data to determine appropriate actions needed and provided daily analytics for software testing progress and accuracy, representing the team in meetings with developers.• Generated Bug reports for IT development teams, contributing to software operational improvements up to 15% yearly.

Collierville, Tennessee, United States

• Program manager and Primary decision maker created and led the development and processes and procedures for the PCLC Lifecycle Program. Reducing out of warranty PC part replacements by 100%. • Replaced out of warranty PC’s on averaging 25,000 per year within FedEx Corp for six years and managed vendor accounts for service levels and invoice payments.• Implemented the Dell & HP parts reimbursement program generating $2.7 million dollars of revenue yearly. • Project Manager for various initiatives, including the WTC Auditorium Upgrade and wireless air cards purchase, Cyber security, PC standards team.

Memphis, Tennessee, United States

• Contributed to and participated in the development of statistics for service level improvements of 20% year over year for the FedEx POS system.• Led COMPASS software design support, and provided comprehensive technical support.• Accomplished 15% increase in bug reporting quarter over quarter

M.B.A., Project Management

M.F.A., Computer Imaging Arts: Graphic Design/3-D Animation

Bachelors, Honors In Graphic Design And Printmaking