Mark St. Clair Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, Indiana, Us

West Lafayette, In, Us

Indianapolis, In, Us

• Collaborated with stakeholders and other business and technology Product Owners to define and prioritize features and stories, ensuring alignment with customers’ needs and organizational goals.• Served as liaison between customer and software developers.• Served as primary owner of a set of products (applications), ensuring an up-to-date knowledge of product functionality and available updates. • Participated in scrum team demos, retrospectives, and all other ceremonies.• Owned and maintained the product backlog and accountability for its contents and prioritization.

Indianapolis, In, Us

• Established and maintained a working relationship between IT and the business.• Collaborated with business partners to identify opportunities and develop business briefs.• Developed business cases by determining resources, effort, and benefits.• Applied business understanding to assist in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment.

Indianapolis, In, Us

• Gathered and documented business requirements and created business requirements documents.• Identified solutions for risks that surfaced.• Supported the user acceptance testing process.• Reviewed company processes on a regular basis to determine to identify necessary changes.

Reinach, Basel-Country, Ch

• Played key role in attaining cost-effective processes with increased efficiency, quality, and customer satisfaction. • Identified the requirements and documented the business process as well as responsible for finding the system requirements of the quote-to-cash process. • Advised to improve and re-engineer business processes and improve operational performance. • Introduced and deployed process improvement with control and optimization strategies. • Collaborated with IT management to provide end user support including documenting, tracking, and monitoring problems to ensure timely resolution. • Assisted in identifying, researching, and resolving technical problems. • Supported and responded to telephone calls, emails, and personnel requisitions for technical support.• Documented and developed instructional materials and training of users. • Collaborated as a member of international process teams: CRM and e-commerce. • Trained employees and manufacturer’s representatives across the country, in person.