Mark Stapleton Email & Phone Number

London, United Kingdom

• Responsible for the management, resolution and communication of all Major Incidents classified at Severity 1, 2, 3 and potential Major Incidents that impact, or have the potential to impact the business. Managing a UK.
• Taking control of Major Incidents throughout their life-cycle; ensuring that recovery efforts to restore service take place as quickly as possible.
• Quickly absorbing and assimilating significant amounts of technical and business information to determine appropriate course of action, whilst managing large volumes of call participants.
• Working effectively in extreme high-pressured situations where critical service availability is compromised and/or reputation is at stake.
• Working using excellent oral and written communication skills with a professional, structured approach and attention to detail.
• Overseeing any residual technical repair or business repair activities that take place after service restoration.Proactive:

London, United Kingdom

Agile Practitioner, ITIL V3 foundation, Proactive, results driven and decisive Technical Release and Environment Manager with 15 years Financial Services experience. Overcomes challenges through a rational and analytical approach - drawing on wide ranging technical and management skills including Agile Practitioner certification and Prince2 training..

London, United Kingdom