Mark Steele Email & Phone Number

1000 Salemtowne Drive, Winston-Salem NC 27106

Leading all operations of a mid-sized CCRC.

• Responsible for leading, developing, coordinating, and implementing plans and research to improve and expand the company’s strategic market position in China and to achieve growth and financial profitability.
• Developed an International CCRC Operations Certificate program to train Chinese Executives to open and manage new CCRCs in Beijing, Guangzhou, and Shanghai.
• Established six new business relationships with Chinese governmental officials and private industry to promote trade relations and expand business partnerships.
• Collaborated and negotiated Joint Venture contract managing future CCRC’s in China and a consulting contract resulting in $700,000 new revenue.
• Leads and coordinates all aspects of the development team to open new consulting and management opportunities.
• Prepares numerous reports and delivers various presentations to multi-level leaders including boards, senior leadership team, and government officials.

• Supervised all aspects of Continuing Care Retirement Communities located in Fresno, Bakersfield, Santa Barbara, Redlands, California and Phoenix, Arizona. Regional responsibilities include budget oversight for $65.
• Developed QIS survey improvement program that turned around four of the five regional communities from substandard to 4 and 5 star excellent care.
• Coordinated and contributed in special project initiatives including: ABHOW Advantage steering committee[Ritz Carlton like customer satisfaction program], developed centralized CCRC policy and procedures for ABHOW.
• Helped develop and implement Executive Director(ED) Performance bench marks and incentive plan.
• Turned around Rosewood CCRC who for a decade lost money, now is profitable.
• Developed and implemented ED evidence based coaching program resulting in two executive director turn-a-rounds.

Fresno, California Area

• Directed and led all aspects of San Joaquin Gardens (SJG). Responsible for over 194 Residential Units, 46 Assisted Living Units, 88 Skilled Nursing Beds, 22 Special Care Units for Dementia, a twenty seven acre campus.
• Oversight for $16 million budget with 240 employees.
• Developed strategic master plan that resulted in $150 Million remodel-new construction repositioning.
• Reorganized Advisory Board and implemented a strategic master plan process and redevelopment plan.
• Opened a Special Care Unit for Dementia and implemented a Fitness/Wellness program used co-equally between residents and employees.
• Developed and implemented leadership training programs for all supervisors and developed an employee appreciation and reward program.

Santa Barbara, California Area

• Directed and led all health service programs on 16 acre Continuing Care Retirement Community (CCRC) including Skilled Nursing, Assisted Living, Home Health Care, Independent Rehabilitation Clinic, Campus Food.
• Led design team to create a new social neighborhood model Health Center.
• Successfully relocated all Health Center residents and opened Home Health Care, Independent Rehabilitation Clinic, and Wellness Center on campus.
• Renegotiated Food Contract to save $150,000.
• Developed and implemented 3 levels of care within Assisted Living increasing revenues.
• Increased Ancillary revenue from $200,000 to $700,000 in 4 years.

Greater Seattle Area

• Managed operations of 176-bed facility while helping to design and open a new CCRC in Silverdale, Washington.
• Developed and implemented successful marketing program resulting in pre-selling of 75% of 110 units of new CCRC in Silverdale.
• Served on Architectural Design Committee that designed Crista Shores.
• Developed policies, procedures and plan to open new CCRC.
• Managed all aspects of 176 bed Nursing Center with a $7.5 million budget, 255 employees and a $5 million building under construction.
• Received a deficiency free survey from the state (1992).

Doctor Of Ministry, Leadership And Global Perspective

Bachelor Of Arts (B.A.), Speech Communications

Masters Of Divinity, Theology/Theological Studies

Master Of Business Administration (Mba), Mba