Mark Stevens Email & Phone Number

New Providence, Nj, Us

Morristown, New Jersey, United States

Design and architecture of network infrastructure with Azure and AWS.

Summerset Nj

IT Cloud Service Desk Operations TeamTroubleshoot software applications such as Azure Active Directory, Cloud PBX/PSTN, MicrosoftOffice 2013-2016, Microsoft Delve, Microsoft Intune Device Management, AWS cloud infrastructure, Power BI, Project Online, SharePoint, Skype, Secure Productive Enterprise (SPE), Provide support for AWS services, Azure services, O365, and Google Cloud account teams.

New Providence Nj

Client Service: Apply extensive technical background to ensure effective processes for client success. Deliver superior customer service through remote and onsite support. Responsive interfacing problem assessment, prompt delivery for corrective actions, and comprehensive follow-up.Technical Project Oversight: Orchestrate system installs at customer sites to meet requirements. Align system configuration with in-house testing and modify as required. Lead teams to top productivity and… Show more Client Service: Apply extensive technical background to ensure effective processes for client success. Deliver superior customer service through remote and onsite support. Responsive interfacing problem assessment, prompt delivery for corrective actions, and comprehensive follow-up.Technical Project Oversight: Orchestrate system installs at customer sites to meet requirements. Align system configuration with in-house testing and modify as required. Lead teams to top productivity and ensure quality service during installations. Coordinate server racking for equipment and cable runs. Refine system base images for server deployment. Show less

Tampa/St. Petersburg, Florida Area

• Customer Support: Delivered remote technical cloud-based application suite support to customers. Provided technical and analytical expertise to troubleshoot and diagnose issues for software. worked with teams and self-managed in work situations. • Documentation – Documented escalated and technical issues. Wrote customer support processes for diagnosing and resolving application issues. Contributed to technical staff knowledgebase, with resources, and procedures • SQL: Upgraded SQL… Show more • Customer Support: Delivered remote technical cloud-based application suite support to customers. Provided technical and analytical expertise to troubleshoot and diagnose issues for software. worked with teams and self-managed in work situations. • Documentation – Documented escalated and technical issues. Wrote customer support processes for diagnosing and resolving application issues. Contributed to technical staff knowledgebase, with resources, and procedures • SQL: Upgraded SQL servers, migrated data, modified scripts, provided troubleshooting, and developed SQL maintenance plans Show less

West Babylon Ny

• Client Support: A lead technical resource, for remote support to customers. Provided training for real estate professionals in use of systems for property searches, reports, interactive map searches, customizable OMAs, hot sheets, contacts, and prospect matches / listings.• System Administration: Managed Active Directory environment supporting 400+ internal customers. Conducted physical-to-virtual server consolidations.

Huntington, New York

• System Administration / Support: Provided companywide, proactive, and critical network administration for systems and applications • Installed, configured, and maintained network and server hardware and software. rollout of hardware and services for upgrades. • Leadership: Developed and delivered end user training. Wrote standards of service and procedures and ensured compliance to industry best practices.