Mark Stewart Email and Phone Number
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A multi-talented US Navy Veteran offering 20+ years’ experience in delivering technology solutionswith a cross-platform background in technical support analysis, system administration, IT operations,and customer service within the government and commercial sectors. Proven experience in a senior-level IT support role with expertise in troubleshooting hardware, software, and network issuesacross various platforms, including configuring and supporting Windows and macOS operatingsystems. Passionate about customer experience with demonstrated track record of success in acustomer-facing environment. Consistently recognized for technical troubleshooting skills used todocument and resolve challenging technical business problems. Excellent communication andinterpersonal skills, with the ability to effectively communicate technical information to non-technical users.
Equivant
View- Website:
- equivant.com
- Employees:
- 60
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Customer Care AnalystEquivant Oct 2018 - PresentMaitland, FloridaCourtView Justice Solutions, a software provider for the justice community Resolve customer application software issues by utilizing knowledge of application software,hardware platforms, and underlying database management system Coordinate the deployment of fixes for application defects by interacting with customers andinternal team members (QA/Deployment) Maintain a high level of professionalism and customer service when addressing clients about theirissues, questions, and specific needs Evaluate assigned calls and quickly address them in a pre-defined, priority-based order Write queries for analyzing, troubleshooting, and validating data by using SQL Server 2012, 2016 and 2019 while analyzing Web log files, Error log files, and SQL Server log files for problem analysis
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Technical Support Analyst IiHarris Healthcare Jul 2012 - Oct 2018Lake Mary, Florida Resolved clients technical questions or problems in a Healthcare environment over thetelephone or Internet in the area of system configurations/setup, system functionality Trained new employees on customer service and basic technical troubleshooting skills Documented customer technical issues in the customer database and adhered to casemanagement policies, as well as reporting to product development through appropriateestablished channels Ensured that all targets and requirements are met by serving as a liaison between thecompany and client while executing software testing of Kiosk and web applications Provided an elevated client experience to generate a loyal clientele by addressing concerns,demonstrating empathy, and resolving issues immediatelyEnvironment: .Net Framework 4.0, Web API, XML, Java Script, Tortoise SVN, Cruise Control, JIRA, PeopleSoft CRM, MicroSoft Dynamics, SQL Server 2008 and 2012, Windows OS 7 and 8, Rhapsody Orion, IIS, Web Services -
Help Desk Analyst - Technical Software SupportAssist-Rx Jan 2012 - Jul 2012Orlando, FloridaTechnical support of iAssist web-based technology to streamline and support e-prescribing referrals for specialty therapies. Provided improved productivity, streamlined operations, and faster resolution to clientreported issues through strategic development and written documentation for Level 1Technical Support Successfully created tickets in “SpringLoops” for issues, enhancements, and requests forinternal customers Recorded all incoming support calls and emails and documentation into Salesforce.com CRM Provided valid suggestion and recommendations to developers and leadership that improvethe prescribing experience for physician offices while gathering and researching customertrending and usage of Assist-Rx products Captured, analyzed, and reviewed efficiencies and opportunities by creating Salesforce.comreports and developed or modified SOP’s and training materials based on environmental changes -
Software Support Specialist SupervisorRadixx Solutions International Mar 2010 - Jan 2012 Promoted to Night Customer Support Supervisor, handling escalation processes andmentoring other support professionals while working via phone, email, and chat. Strengthened existing customer relationships by providing an elevated point of contact Provided coaching, leadership, and technical back up for a team of two Customer SupportSpecialist and one Level 1 Technical Support Specialist with a focus on maintaining a high levelof customer satisfaction Simulated, replicated, and validated client issues in UAT and production environments whiletesting new software releases and validating product documentation
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Service Support Account ManagerStomberg May 2008 - Oct 2009 Troubleshoot and resolved Stromberg Time and Attendance and network-related softwareissues for 70+ assigned clients while performing appropriate and timely investigation Produced technical documentation for customers and customer support whiletroubleshooting database issues using SQL scripts, selecting, inserting, and deletingstatements for 200+ employees and end users Minimized costs and downtime for clients and increased revenue for the company by workingwith I.T. directors, SQL servers 2000 and 2005 Upgrade clients production database environment and test environment via virtual machine-generated revenue by minimizing the use of company application specialists Worked collaboratively with Upgrade Specialist to increase communication flow andscheduling response time by helping to reduce the extreme backlog of requested upgrades
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Technical ConsultantMicrologix Information Systems, Inc Jul 2007 - Apr 2008Responsible for tracking the supply chain of fuel for retailers Accountable for tracking the supply chain of fuel for retailers while integrating with customersfinance systems and providing reporting analysis on database consistency Researched and recommended new technologies to achieve improved performance whilecontrolling and reducing the costs of IT operations Compared data against contrasting systems by performing SQL queries using T-SQL Found inconsistencies and problems by performing SQL queries for production/mapping on100s of Excel spread sheets
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Customer Care Manager3Pv - Third Party Verification, Inc Jun 2006 - Jun 2007 Provided daily support to customers assigned, documenting technical issues andenhancement requests in a written and detailed format Offered the highest utilization at the lowest cost by analyzing uptime and quality in trends Achieved results by working to effectively resolve issues by involving key decision makers Ensured high levels of service, response, and the overall success of customer-driven businessand technical strategies by collaborating effectively with various internal business groups Provided customer training on the navigation and use of Client Web applications and reports Communicated with client on new application implementation or existing applicationenhancement implementation while coordinating with Project Management
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Support EngineerOracle Usa, Inc Nov 1998 - Mar 2006Successfully created and taught curriculum on Oracle features - Spatial, Partitioning, SQL*Loader.Resolved technical issues through installing Oracle and executing difficult and extensive test cases.Worked on specific project assignments, which included such things as process/tools improvement, Global Transfer Coordinator, backlog reduction, mentoring new hires, etc.Successfully solved Real Application Cluster (RAC) issues with customers bringing their production systems up and running inside the Service Level Agreement preventing loss of resource, time, and money.Worked closely with oracle users and was on-call for support during critical system-processing period (i.e., new modules implementation or upgrade, and Oracle related Severity One issues).Managed Oracle's Technical Assistant Request (TARs) via the OracleMetal Link website, Email, and Collaboration Suite.Assisted with ERP table space, roles and privileges issues on the backend.Utilized excellent verbal and written communication skills to provide status updates and solutions pertaining to Service Requests (SR) and/or assigned tasks.Provided support for Oracle versions 7.3.x, 8.0.x, 8.1.x, 9.2.x, 10g
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Operations Specialist Petty Officer 2Nd ClassUnited States Navy Sep 1983 - Aug 1987Operations Specialists aboard U.S. Navy combat vessel worked in the Combat Information Center (CIC) aka: Combat, the tactical "nerve center" of the ship. Using a wide variety of assets available for the organized collection, processing, display, competent evaluation and rapid dissemination of pertinent tactical combat information to command and control stations, upon which sound tactical decisions may be made.Maintained Combat Information Center (CIC) displays of strategic and tactical information, including various plotting boards and tables depicting position and movement of submarines, ships and aircraft as well as tote boards containing data relevant to the tactical picture. Operated surveillance, tracking and height-finding radars, Identification Friend or Foe (IFF) equipment, HF, VHF and UHF radios, Tactical Data Link (TADIL-A/Link 11, TADIL-J/Link 16, etc.) systems and displays, and computerized consoles and peripheral equipment that allowed interface with the Aegis Combat System. Operated encrypted and non-encrypted long and short range radiotelephone equipment as well as intraship communication systems.
Mark Stewart Skills
Mark Stewart Education Details
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Information Technology
Frequently Asked Questions about Mark Stewart
What company does Mark Stewart work for?
Mark Stewart works for Equivant
What is Mark Stewart's role at the current company?
Mark Stewart's current role is Customer Care Analyst at equivant.
What is Mark Stewart's email address?
Mark Stewart's email address is ma****@****way.com
What is Mark Stewart's direct phone number?
Mark Stewart's direct phone number is +140792*****
What schools did Mark Stewart attend?
Mark Stewart attended University Of Phoenix.
What are some of Mark Stewart's interests?
Mark Stewart has interest in Investing.
What skills is Mark Stewart known for?
Mark Stewart has skills like Software Documentation, Sql, Quality Assurance, Troubleshooting, Testing, Databases, Microsoft Sql Server, Management, Technical Support, Analysis, Leadership, .net.
Who are Mark Stewart's colleagues?
Mark Stewart's colleagues are Neil Hupp, Dan Jankowski, André Vandal, Michael Peceny, Hannah Capper, Jerome Phillips, Susan Angelo.
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Mark Stewart
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Mark Stewart
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Mark Stewart
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