Mark Still Email & Phone Number

My Home Office.

Dallas-Fort Worth Metroplex

Currently supporting Exms installations (CentOS and Redhat based) for multiple large telecom customers. This support includes installs, upgrades, troubleshooting as well as proactive monitoring of system health. In addition to this support I am currently training in Kubernetes and Docker to support Klerity installation and turn up.

Dallas/Fort Worth Area

Empirix March 2014 – PresentProfessional services engineer• Delivery engineer for Empirix Exms call monitoring application for both fixed voice (SIP) and mobile customers. This position has included extensive international travel to the UK (6 months) and Mexico City (5 months) for installation, commissioning, acceptance and delivery to the telecom customer. • Lead engineer on Suse 11 upgrade and security patching for 250+ servers including a 44 server database. All servers were upgraded without any severity 1 tickets or customer down time.• Extensive use of CIS and Qualys security scanning applications• Ongoing installations of Exms using Redhat and Centos linux. These installations require a keystroke level method of procedure to minimize downtime.

World Wide

• Delivery engineer for Remote Cellular Automated Test System (RCATS) for ATT, Cspire and Jasper. The RCATS systems deployed are based on Microsoft 2008 and Microsoft SQL. These systems provide test platform to analyze cellular performance from a cellular user perspective. • Delivery engineer for JDSU Packet Portal delivery for Comcast. Responsibilities include configuration, testing and deployment of packet portal equipment for 13 media gateways.• Designed, deployed and supported Linux based NgN systems for BT-Infonet, Telecom Italia, and Vodafone Netherlands. Providing troubleshooting and KPIs for SIP, Diameter, Megaco and other protocols as well as VOIP quality (mos score/jitter) improvement.

Usa

I was tasked team lead of the US delivery services group of 14 senior engineers while the district manager was tasked to another project. I was responsible for resource scheduling, schedule conflict resolution and interface to upper management for the delivery team.

World Wide

• Lead application engineer responsible for design, implementation and deployment of JDSU’s Next Generation Network applications based on IBM Blade Centers and Hitachi storage arrays for ATT.• Lead engineer for design and deployment of JDSU’s NgN Solaris based monitoring system for VOIP. Customer deployed 100+ SUN servers for monitoring of Comcast Consumer Digital Voice (CDV). Responsibilities included operational assistance in design, implementation, delivery and support. Deployed 80 servers in six months within contiguous United States on schedule and under budget.• Design, installation, commissioning and training of a Telecom fraud detection system for Brazil Telecom. This deployment identified $100K of fraud during the first three weeks of use. • Customer operational assistance as well as extended support for JDSU Knowledge Center.• Project management responsibilities included project scheduling, budgeting and manpower analysis.

Dallas/Fort Worth Area

• Proactive support on Cingular MLS team. This effort involved real time support for Cingular E-911 systems nationwide (500+ servers). Activities included cell site drive test support nationwide for the August 12, 2004 FCC milestone and direct customer interface on cell site and operational issues. Direct efforts resulted in $5 million in contract renewals over life of contract. • Real time proactive support for the Cingular 911 Mobile Location Services (MLS) network on a day to day basis.• Troubleshooting included working directly with installation teams and third party installers as needed to solve customer issues including software and hardware issues and T1 interfaces.• Cingular Linux server upgrades typically during overnight maintenance windows.• Direct customer support and building of the customer relationship by the Cingular proactive support team has contributed to the continued renewal of the Cingular MLS support contract.• Developed additional training material for support engineers. This effort created material from a troubleshooting point of view and how to solve a customer issue quickly. • Developed and delivered troubleshooting training for True Position support engineers in support of T-Mobile MLS.• On-call support of call center engineers in troubleshooting problems as needed for Suncom, Unicell, T-Mobile and Cingular. This involved T1, T3, network, server and network troubleshooting across nationwide networks.• Initial design, configuration, and installation of T-Mobile MLS Cisco routers.

Dallas/Fort Worth Area

Systems Engineer responsible for SAN, Backup and Recovery, mass storage and network deployment, commissioning and support.

Systems Engineer responsible for supporting 600 systems across Walmart's infrastructure.

Digital Health Imaging Systems Engineer. Responsible for working with Digital Radiography, image storage and transmission with DICOM. Main accounts were Good Samaritan, Queen of Angels hopsital in California and Advanced Radiology group in Baltimore.

Network security using ISS

Systems engineer across multiple large government projects. This included 2 years as head of communications deployment for a mobile imagery system.

Hardware design engineer for large scale government system.

B.S, Electrical Engineering

High School Deploma