Mark Stothard Email & Phone Number

Grosvenor Casino Reading South

Cardiff, Wales, United Kingdom

As General Manager at Grosvenor Casino Cardiff, I led the daily operations of a high-energy, multi-faceted casino environment, featuring 10 table games, 20 slot machines, 26 electronic games, a dedicated 10-table poker room, a 10-table Mah Jong room, a full-service bar, and an on-site restaurant.Working alongside a talented team of 84, I focused on strategic leadership, providing direction and motivation to align with the company’s vision. I consistently aimed to foster a culture of growth and accountability, empowering team members to excel and deliver exceptional service. By implementing actionable plans, I helped drive business performance while creating memorable experiences for our guests, ensuring Grosvenor Casino Cardiff was known for its excellence in hospitality and entertainment.

Grosvenor Casino Birmingham Hill Street

As General Manager, I oversaw the daily operations of a vibrant, 24-hour casino located in the heart of Birmingham. This high-energy venue featured 16 table games, 20 slot machines, 36 electronic games, a dedicated 10-table card room, a four-table Mah Jong room, a bar, and a full-service restaurant.I led a team of 131 employees, collaborating closely with department heads to provide clear, strategic leadership. My focus was on fostering a strong, motivated team culture aligned with the company’s vision. By setting actionable goals and inspiring commitment, we consistently met and exceeded business targets, elevating the guest experience and maximizing operational efficiency in a competitive market.

Grosvenor Casino Hill St.

With a wealth of experience in casino management, I bring a deep knowledge of casino products, services, and facilities. I am highly self-motivated and organized, consistently excelling in every role within the casino industry. As a Gaming Service Manager, I am now ready to embrace new challenges where I can leverage my expertise to further elevate our company, enhancing customer experiences and supporting team development. My goal is to build and lead a dynamic, motivated team that embodies our core values, fosters a fun and energetic environment, and consistently achieves our performance targets.Key Skills & AccomplishmentsCasino Management Expertise: Extensive understanding of all casino products, services, and facilities.Leadership & Staff Development: Vast experience in staff counseling, disciplinary actions, delegation, problem-solving, motivation, and handling customer complaints. Designed a comprehensive training and development plan for the gaming team.Customer Engagement & VIP Relations: Implemented new customer service initiatives and a successful VIP loyalty scheme, building strong relationships with key players.Financial Management: Experienced in planning, forecasting, budgeting, and financial management, with a broad knowledge of UK regulatory and legislative requirements.Operational Excellence: Rota Toolkit Champion, co-developing cost-saving rota tools; Tangam Champion, implementing yield management; reduced annual staffing costs by over £300K through optimized scheduling.Revenue Growth: Increased EBITDA by 47% year-over-year; significantly boosted table gaming wins by 25% YOY and achieved high spend per head in Birmingham.I am passionate about creating an environment where both team and customers thrive.

Newcastle Upon Tyne, United Kingdom

Leading a 24-hour operation at the heart of Newcastle, offering a diverse gaming experience with 12 table games, 20 slot machines, 30 electronic games, a 10-table card room, a 4-table Mah Jong room, and an on-site bar and restaurant.As General Manager, I collaborate closely with my direct reports to provide clear leadership and foster a high-performing, motivated team aligned with our company vision. I focus on creating actionable, results-driven plans that support business targets and deliver an outstanding customer experience.During my tenure, I’m proud to have achieved the highest employee engagement score in the club’s history at 88.1%, reflecting a culture of collaboration and empowerment.Initially, the club reported a £200k net loss, but through strategic planning and careful financial oversight, we reduced this to just £1k by the conclusion of my secondment. Additionally, I identified an untapped market for the classic game of Punto Banco. After consulting with the head of table games, marketing, and finance, I successfully introduced Punto Banco in my second month, enhancing our gaming portfolio and catering to our clientele’s interests.

Btec National Diploma In Casino Management, Btec National Diploma In Casino Management

Microsoft Certified Professional, I.T Server, Desktop, Database, And Developer., Mcp